VideoAsk With Transcription

[Lorenzo]

Your Task History ID

IjU3NjYwNTZiMDYzNTA0MzA1MjZmNTUzNzUxMzAi_pc

Hello Pabbly Community,

I'm writing to ask for help with an issue I'm facing with the VideoAsk integration in Pabbly Connect.

I'm trying to set up a workflow that triggers on a new VideoAsk response, and I've noticed something strange:

1. When I use the standard "New Response" trigger, Pabbly Connect correctly finds and displays all of my forms from VideoAsk.
2. However, when I try to select the specific "New Response (with transcription)" trigger, the list of forms is completely empty, as if none exist.

In my quizzes, I allow users to respond with audio and video, not just text. For this reason, it's essential for me to use the "with transcription" trigger so that I can receive and use the transcribed text from these responses.

Has anyone else encountered this same problem or know how I might be able to fix it? Is there perhaps a special setting I need to enable in VideoAsk, or a step I'm missing, that would allow the forms to appear for this specific trigger?

Thanks in advance for any help or suggestions you can offer.

Best regards,
Lorenzo

 

[ArshilAhmad]

Hi @Lorenzo,

Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[Lorenzo]

Hi @Lorenzo,

Please allow us some time to look into this concern. We will get back to you with an update soon.

Many thanks. Waiting for you. I'm bloked by this thing to set an entire automation process.
All the best

 

[Preeti Paryani]

Hello @Lorenzo,

Upon investigating, our team has noticed that there is some issue with the connection. We recommend trying to create a new connection and then try using the trigger to check if the forms are visible under it or not.

 

[Lorenzo]

Hello @Lorenzo,

Upon investigating, our team has noticed that there is some issue with the connection. We recommend trying to create a new connection and then try using the trigger to check if the forms are visible under it or not.

Hi Preeti, how are you?

i've just tried to make 2 new connections but the problem is still the same.

 

[Preeti Paryani]

Hello @Lorenzo,

Thanks for the details. Please allow us some time to get this reviewed by our team.

 

[Preeti Paryani]

Hello @Lorenzo,

Thank you for reaching out.

To help us understand the issue better, could you please share a short screen recording demonstrating how you're creating the connection with VideoAsk? This will allow us to review the steps and identify where things might be going wrong.

Alternatively, if you’d prefer a live walkthrough, please let us know a convenient time from the slots below, and we’ll be happy to schedule a meeting to check if the connection is being created successfully, as the issue seems to be related specifically to the connection setup.

• 11:00 AM – 1:00 PM IST
• 4:00 PM – 5:00 PM IST

Let us know your preferred time so we can schedule the meeting accordingly to assist you better.

 

[Lorenzo]

Hi Preeti,

here to you the screen record making 2 tests: https://drive.google.com/file/d/1m0NMBcr-lzrvVlL-NJRBtqE53ehNK9XF/view?usp=sharing

Many thanks for your help and hoping to solve it.

All the best,
Lorenzo