FB ads (instant lead trigger) not receiving (test) submissions

[AaronP]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzZTA0MzY1MjZmNTUzNjUxMzEi_pc

Your Task History ID

NA

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi there,

I've tried a number of flows (both old and new editor), new forms, re-authenticated the connection, etc. but I just can't seem to get the pabbly connect trigger to receive (test) submissions. As the ad is already running, this is becoming somewhat of an issue. As said before, I've created a flow, tested with multiple test forms on the facebook side, tried reauthenticating the connection, built an entirely new flow from scratch but nothing seems to be working (stuck on "capturing webhook").

Any assistance you might be able to give me on the matter would be very appreciated.

Workflow url's:

Pabbly

connect.pabbly.com

Pabbly Connect

connect.pabbly.com

P.S.: Both workflows were created from scratch

 

[Gabriele1]

me too

 

[anushkasahu]

Hello There!

Thank you for bringing this to our attention.

We have escalated the concern to our technical team and will update you as soon as we receive any response.

 

[AaronP]

Hello There!

Thank you for bringing this to our attention.

We have escalated the concern to our technical team and will update you as soon as we receive any response.

Thank you Anushka! I (/we) appreciate your swift follow-up.

 

[Capex]

Please i have the same problem what is happening to the lead flow?

 

[brajeshsandilya]

i'm facing same issue webhooks is not capturing leads

Pabbly

connect.pabbly.com

Hello There!

Thank you for bringing this to our attention.

We have escalated the concern to our technical team and will update you as soon as we receive any response.

 

[Capex]

yes please all clientss have active ads