Issue - HighLevel webhook update add or remove TAG in ActiveCampaing

[raynimator]

Hello, we are syncing TAG adding or removing to reflect from high-level to ActiveCampaign.

We send webhook from HighLevel when tag is added (both tags exist in both systems)

But don't know how to identify the user, so we can Add a tag in AC or remove the TAG in AC.

Could you please help with this question.

How to identify which contact we adding the contacts, as we have the issue of not finding the user.

Contact ID is different in both systems,

Thank you

Ray

 

[Pabblymember11]

Hey @raynimator

As we can see from your workflow, you should use the "ActiveCampaign: Search Contact" action step to retrieve the Contact ID which you can pass the further action step.

 

[raynimator]

So to update contact would be 3 steps?

webhook
Search contact AC
Add tag or remove tag AC ?

 

[Pabblymember11]

Hey @raynimator

So to update contact would be 3 steps?

webhook
Search contact AC
Add tag or remove tag AC ?

That would take 2 tasks in your workflow. In Pabbly, we do not count trigger as a task, it's free.

 

[raynimator]

Hi, ok so we have set up all correctly now,

We search the contact and ADD a tag. Worked great.

BUT it's doesn't work with REMOVING the tag.

"

No Result found for SubscriberTag with id 56"

we tried few things for Contact's Tag ID, the tag id we get when we do SEARCH TAG (which is 56) and also the longer version that has 5 symbols from the API pulling data from AC.

This is where we are lost and not sure what is happening, can you please help

 

[Pabblymember11]

Hey @raynimator

It seems like the contact from whcih you are trying to remove the tag might not be attached to it and because of that, the action step didn't work.

 

[raynimator]

we basically want to syncronize so when tag is added in GHL we add to activecampaign too..

When it is removed in GHL we remove in AC too.

We use triggers in GHL to run webhook, so when we remove the tag, the webhook is sent but the tag is already removed,

So how do we do it?

 

[Pabblymember11]

Hey @raynimator

In terms to remove a tag from a contact then you need to pass the Contact Tags' Id instead of Tag Id, which you can retrieve with the help of the "ActiveCampaign: Retrieve Specific Contact Tags" action step.

Note - The ActiveCampaign: Remove a Tag from Contact will remove all the tags from your assigned contact.