Recent content by ArshilAhmad

  1. ArshilAhmad

    Replied Remove "Email by Pabbly" branding from footer

    As per your request, we have disabled the “Sent with Pabbly” footer. This change will reflect in any new templates you create. For existing templates, you will need to edit them and remove the footer manually. Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com
  2. ArshilAhmad

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    We have added a Filter as step 2 of your workflow. This will ensure that the comment is posted when the content is actually published at the scheduled time, rather than when the post is initially created (scheduled for later). This should resolve the double comment issue...
  3. ArshilAhmad

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Please note that both posts for which we shared the task history contain the same message. As you mentioned, the post was made on 24 April 2026 at 15:34 and again at 18:00, so the same post will trigger your workflow twice and the post will receive two comments. Thanks & Regards, Arshil Ahmad...
  4. ArshilAhmad

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Thank you for the confirmation. This aligns with the task history ID you shared, but the duplicate post that triggered the workflow was posted before this time. This post was made on 24 April 2026, 15:34:51 IST Task History ID : IjU3NjYwNTZkMDYzNTA0MzI1MjY0NTUzMTUxMzM1MTY0NTQzNTBmMzki_pc Could...
  5. ArshilAhmad

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Thank you for sharing the Task History ID. We were able to find two tasks with the same post ID. Could you please confirm the exact time at which the post was made? Was it on Apr 24, 2026, at 15:44:18 or at 18:01:02? This will help us investigate the issue further. Task History ID -...
  6. ArshilAhmad

    Replied Issue with Contact Count in Campaign and Footer Customization

    The video appears to be region-restricted, and we are unable to access it without a VPN. That said, please note that the total unsubscribed list is automatically excluded at the time of sending. This explains the discrepancy you mentioned. We have disabled the “Send by Pabbly” footer. It will...
  7. ArshilAhmad

    Replied Issue with Condition Node – Automation stops after user response

    Our technical team has informed us that when the flow reaches the Delay step, the system saves the last message it saw at that moment. After the wait, the "User Message - Exists" check looks at that saved last message—not the live chat. Any reply sent during the delay period is stored in the...
  8. ArshilAhmad

    Replied Issue with Condition Node – Automation stops after user response

    We have forwarded the concern to our technical team again. Please allow us some more time—we will get back to you with an update soon. We have also created a test flow in your Pabbly Chatflow account. Please avoid deleting it. https://chatflow.pabbly.com/app/flows/edit/69e2cdbd9c2b62ca2bd9f292...
  9. ArshilAhmad

    Closed I keep getting errors on my Convertbox- Flodesk task

    Hi @Mpcredle, You had entered the word “email” as a prefix in the “Add Existing Subscriber to Segment” action step. We have removed that and also added a Delay step between the “Create/Update Subscriber” action step and the “Add Existing Subscriber to Segment” action step. These two changes...
  10. ArshilAhmad

    Replied Checkout Customizer: Checkbox and Radio fields render as plain labels

    Hi @sven-bo, Your concern will be addressed here: https://forum.pabbly.com/threads/checkout-customizer-quantity-option-not-showing-checkbox-not-rendering-and-console-error-on-text-area-field.35640/ Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com 👉Rate your support
  11. ArshilAhmad

    Hold Checkout Customizer: Quantity option not showing, checkbox not rendering, and console error on text area field

    We have followed up with the technical team regarding the checkbox-related issue, and we will get back to you as soon as we have any updates. Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com 👉Rate your support
  12. ArshilAhmad

    Replied issue with segmentation

    Hi @thedividendowner, Based on your Pabbly Email Marketing dashboard, we can see that there are no subscribers in your subscriber list who have been tagged with “Gmail.” The subscribers are being added to a list named “Gmail,” but they have not been tagged with the “Gmail” tag. Thanks &...
  13. ArshilAhmad

    Replied Issue with Condition Node – Automation stops after user response

    Hi @ANA MARIA VILAS, The flow you are describing is this one rather than the one you shared above. https://chatflow.pabbly.com/app/flows/edit/69d436213d10748094ec3e04 This workflow is triggered when ‘interesadas-web’ is added to a contact. Then a list is sent to the contact, and when the...
  14. ArshilAhmad

    Replied Clone a product

    Hi @Edzet, Could you please share a short screen recording showing the exact issue you are encountering, along with the plan where you are facing this issue? Also, please share the email address associated with your Pabbly Subscription Billing account. Thanks & Regards, Arshil Ahmad Customer...
  15. ArshilAhmad

    Replied (#131042) Message failed to send because there were one or more errors related to your payment method.

    Your concern is being addressed here: https://forum.pabbly.com/threads/payment-problem-sending-template.35552/#post-167178 Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com 👉Rate your support
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