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Recent content by GSG

  1. GSG

    Step of get Contact by Email from Zoho Books is throwing the same error on multiple automations

    Do you have an answer for the second question? We have seveal other automations involving get contact by email address that has nothing to do with woocommerce orders. What are we supposed to do regarding these? It seems that your suggestion is a sticking plaster and not a permanent solution. If...
  2. GSG

    Step of get Contact by Email from Zoho Books is throwing the same error on multiple automations

    I simply dont understand what you are suggesting here. Can you explain two things for me please: 1. why is adding a step to retrieve a customer's email from Woocommerce different from the email address being returned from the original Woocommerce trigger step? 2. how are we supposed to use...
  3. GSG

    Step of get Contact by Email from Zoho Books is throwing the same error on multiple automations

    In a follow up to this thread,I notice that in the live version of the get contact by email step that 200 of the contacts in Zoho Books are being returned in the Pabbly response to the email address which belongs to one customer, whereas only one contact should be returned. The reason why the...
  4. GSG

    Step of get Contact by Email from Zoho Books is throwing the same error on multiple automations

    I think you misunderstand. The customer in this case (and all other cases) was not inactive. The issue is that in the live scenario, when the get contact by email step is processed, it always returns the same customer ID (Id number 2130347000001645448 - which is inactive but is the wrong...
  5. GSG

    Step of get Contact by Email from Zoho Books is throwing the same error on multiple automations

    Since Friday last week, a number of our automations which involve "get contact by email" from Zoho Books are throwing a Customer ID error. In the testing phase, the 'get contact by email' step is working correctly and we use the result of this step for the next step (create a sales order in...
  6. GSG

    Data Transformer step returning data as "forbidden"

    Yes but when the order content is different Result 13 Value sometimes does not exist (as there are multiple options that a customer can select / ignore. If we map it to this value, most automations will fail as there isnt a Result13. This is why we have tried to map it against the specific...
  7. GSG

    Data Transformer step returning data as "forbidden"

    this is the data that is processed by the iterator in the step before. The display value for the message does not appear in Res2 iterated data, but the data leash set, eva case and ther other oiptions all comes through. for {"id":100005,"key":"Gift Wrapping?","value":"Birthday ($10) $...
  8. GSG

    Data Transformer step returning data as "forbidden"

    Hi We wanted to do that but the data for the 'message' is not being brought in, so we are unable to map it. See my attached screenshot. There should be a value for the message, but it is not there. Any ideas why it isnt there and available for mapping?
  9. GSG

    Data Transformer step returning data as "forbidden"

    Hi The workflow is https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZmMDYzMjA0MzA1MjY0NTUzMTUxMzIi_pc In step 6 (Data Transformer) the data for Res3 Message is being returned as 'forbidden'. We are not sure why. Can you offer some help to fix this so that the message entered by the...
  10. GSG

    Need to retrieve a key value from a previous iterated step

    Thanks for your reply. The only issue with this is that if the woocommerce order details change or incorporate less options (or options in a different order), then the key - value number returned will be different and this makes it impossible to map the resulting values into specific columns in...
  11. GSG

    Need to retrieve a key value from a previous iterated step

    The Pabbly Connect workflow ID is https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZkMDYzMDA0MzE1MjZhNTUzNCI_3D_pc I am trying to extract the key value (as opposed to the return value) from a previous step in which meta data has been iterated and then transformed using data transformation...
  12. GSG

    Field Mapping Errors on Zoho CRM Contacts to Zoho Books Contacts automation

    I have switched the trigger module from instant to the 10 minute trigger and the Flows are now working . I will send video of the field mapping issues next week. Thank you
  13. GSG

    Field Mapping Errors on Zoho CRM Contacts to Zoho Books Contacts automation

    I have switched the trigger module from instant to the 10 minute trigger and the Flows are now working . I will send video of the field mapping issues next week. Thank you
  14. GSG

    Field Mapping Errors on Zoho CRM Contacts to Zoho Books Contacts automation

    Hi Actually, I cant get the workflow to run at all in live mode. When setting it up testing it, the workflow triggered and ran - albeit with the issues indicated in my original mail. Now in live mode, when a new contact is added into Zoho CRM, the workflow does not trigger at all. Would it...
  15. GSG

    Field Mapping Errors on Zoho CRM Contacts to Zoho Books Contacts automation

    Please see attached image and workflow URL listed below All fields from "Customer Category" and below and not mapping correctly (or at all) with Zoho Books fields. I have listed the errors in the attached graphic. I cannot add any details in any of these fields due to the Invalid Custom Field ID...
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