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Recent content by quangnguyen

  1. quangnguyen

    How to leave "Group" and "Assignee" field blank Zendesk connections

    Issue resolved, Thank you and sorry it is because my configuration
  2. quangnguyen

    How to leave "Group" and "Assignee" field blank Zendesk connections

    After checking, https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZmMDYzZjA0Mzc1MjY4NTUzNDUxMzMi_pc only this workflow works as intended. Could you please check the differences in the backend https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZmMDYzZjA0MzA1MjZkNTUzYzUxMzUi_pc
  3. quangnguyen

    How to leave "Group" and "Assignee" field blank Zendesk connections

    it still does not work @Supreme , could you please check if I set up correctly. What I did: - Re-capture the response in step 1 - Leave the fields blank as screenshot - Save and send I also remove "Create ticket" step and connect again, also got problem.
  4. quangnguyen

    How to leave "Group" and "Assignee" field blank Zendesk connections

    In my Zendesk work flow, when new tickets come to the board, it should be in "New" status which is not assigned to anyone. But now the connection asks me to choose at least one group, then it assigned to a person by default. How to leave these fields blank. Thank you very much for your help
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