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Recent content by robby666111

  1. R

    Webhook trigger on Subscription Pause and un-Pause

    What do you mean by Source Application? We are using Pabbly Subscription Billing, and using the webhook feature for Subscription events. under Settings - Webhook. See screenshot of the Subscription events we can select.
  2. R

    Webhook trigger on Subscription Pause and un-Pause

    Hello, How can I enable the webhook to trigger on a pause/un-pause subscription events? I cannot select this as an option for webhook events.
  3. R

    When using a Coupon Code Credit Card Detail Entry is not presented

    I think I have fixed this by changing all or work flows to have trials, with a $1 setup fee. Then if the coupon is added the setup fee still triggers the credit card entry.
  4. R

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Thanks for your reply. We have looked into this and we can't seem to find a way to capture an abandoned cart using the pending invoice event. Yes we can capture a pending invoice event, but we cannot distinguish events that maybe a pending invoice, but currently in dunning and pending invoices...
  5. R

    When using a Coupon Code Credit Card Detail Entry is not presented

    We have coupons that give anywhere from 1 - 12 months free etc. How would we set this up so that it bills $1 then provides the next x months free? What is required for Pabbly yo change the system so the a valid credit card is required in the system before activating any subscription. This...
  6. R

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    We write our own server code using the webhook function in Pabbly. Can you advise what webhook event to use in order to capture abandon carts? I can't see this as an option.
  7. R

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Thanks for the explanation. However it doesn't address the follow-up for this customer that may be required. I would have thought that an abandoned checkout would end in a cancelled subscription rather than an unpaid subscription. Is there a way via a webhook to capture an abandoned checkout...
  8. R

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    https://www.tepari.com/pages/macrostock-studio-subscription This is the workflow or for a specific one see https://payments.tepari.com/subscribe/5cca01692819fa07f1c5ba18/macrostock-studio-subscription---nz
  9. R

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    We have a new user sign up form that creates a new user and creates a new subscription (iFrame from Pabbly). https://www.tepari.com/pages/macrostock-studio-subscription If the user enters all the details and goes to the checkout page ,ad then cancels the credit card check out, the user and...
  10. R

    When using a Coupon Code Credit Card Detail Entry is not presented

    Thank you. This is very important for us and we appreciate the investigation.
  11. R

    When using a Coupon Code Credit Card Detail Entry is not presented

    Hi Since we have lots of different coupons we can't use the trial period feature. We need to be able to collect the credit card details for all new subscriptions even when the coupon application gives the first net balance of zero. How can we do this? We really need to be able to do it this way.
  12. R

    Customize the text of the "join customer portal" welcome email

    Many thanks. Found it.
  13. R

    When using a Coupon Code Credit Card Detail Entry is not presented

    It is with every coupon code and plan. If the coupon code means that no payment is required immediately, then the credit card details are not requested. But for your testing yon can look at the following Product : Te Pari MacroStock Studio Subscription Plan Name : MacroStock Studio Subscription...
  14. R

    When using a Coupon Code Credit Card Detail Entry is not presented

    [email protected]
  15. R

    Customize the text of the "join customer portal" welcome email

    Hi, We need to change the text of the e-mail that goes out to customers inviting them to join the customer portal. We need the text to be more specific explaining that this portal is where they manage their subscriptions only. Thanks Rob
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