Facebook lead gen form not working

[Juneeth]

Hello all,

Facebook lead gen form was working fine on 19th Feb i.e yesterday it suddenly stopped working. Not able to figure out what is the issue with it. Is some changes happened with the internal working.

How to fix it please help

 

[ArshilAhmad]

Hi @Juneeth,

Could you please share the Workflow URL where you have this concern?

 

[Juneeth]

Pabbly

connect.pabbly.com

This one please

 

[ArshilAhmad]

Previously, you were using 'New Leads' as your trigger step, but now you seem to be using 'New Lead Instant (Beta)' as your trigger step. Please set up a new workflow from scratch instead of cloning. Then, set up the 'Facebook Lead Ads: New Lead Instant (Beta)' trigger step in the new workflow by following the steps in the video shared below and capture a test lead.

Make sure to establish a new connection with your Facebook account while setting up the trigger step.

 

[Juneeth]

Hello
I added the new connection and followed the steps mentioned by you of creating fresh workflow and again connecting the account but it still did not work. Is there some connection or setting issue thats missed on facebook side
Here is the workflow

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hello @Juneeth,

Could you please confirm if the Pabbly Connect app is correctly installed in both Facebook and Meta Suite for the specific page you are trying to access?

For a better understanding, you can refer to this video - https://www.loom.com/share/326b3e6b49ad4bc9975c1a49d6331920?sid=bc6d8b6e-e6fd-4250-aca5-90ac827d4d78.

 

[Juneeth]

Thank you so much for the video now it works.

 

[Preeti Paryani]

Hello @Juneeth,

Thanks for the update, we'd love to hear your thoughts! If you have a moment, please rate us on Google. Your feedback helps us improve.