issue with Facebook Lead Ads trigger.

[elhanan cohen]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hi Pabbly team,

I'm having an issue with my Facebook Lead Ads trigger.
The connection to my Facebook page seems fine (the page name appears and the form is listed),
but when I test or submit a lead, no data is received in Pabbly.

The status shows “Waiting for 'Webhook' Response” and it never receives the lead data, even after submitting a test lead using the “Preview Form” button in Facebook.

I’ve already confirmed:
- The form is live and published
- Pabbly has the correct permissions (“manage_page”, “leads_retrieval”)
- The Facebook page and form are correctly connected

Could you please check why the webhook is not capturing the leads or guide me on how to fix it?

Thank you!

 

[Preeti Paryani]

Hello @elhanan cohen,

Could you please try setting up the workflow in the Classic Workflow Builder and let us know if you are able to capture the lead there?

 

[elhanan cohen]

still not working...

 

[elhanan cohen]

 

[Preeti Paryani]

Hello @elhanan cohen,

Could you please confirm whether you are the owner of the account you are trying to capture leads from?

If you are the owner, kindly refer to the attached Loom video and check whether your Facebook setup looks similar. Alternatively, if possible, you can share a short screen recording of your setup, similar to the one provided. This will help us understand the issue better and assist you more effectively.

(7) Facebook - 15 February 2025

Use Loom to record quick videos of your screen and cam. Explain anything clearly and easily – and skip the meeting. An essential tool for hybrid workplaces.

www.loom.com

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com
Rate your support

 

[elhanan cohen]

These are exactly the same settings... I can't figure out where the problem is. And it happens with all the pages I have.

This problem has been ongoing for more than two months. At first I thought it would work out but apparently not..

(20+) Facebook - 15 October 2025

Use Loom to record quick videos of your screen and cam. Explain anything clearly and easily – and skip the meeting. An essential tool for hybrid workplaces.

www.loom.com

 

[ArshilAhmad]

Please confirm whether you are the owner of the page from which you are trying to capture leads.