Upgraded to Pabbly Connect One-Time Plan – Workflows Still Showing as Free and Not Consuming Paid Tasks

[Oday]

Hello Pabbly Team,

I recently upgraded to the Pabbly Connect One-Time Plan for $249, which includes 3000 tasks per month. However, I’m encountering an issue:

Before upgrading, I tested one workflow under the free plan and used the 3 free tasks. After upgrading, I expected this same workflow to continue running using the 3000 tasks from my subscription — but it still does not work.

Additionally, when I try to create a new workflow, it is still labelled as “free” and does not consume tasks from my paid plan.

Could you please clarify:

1. Why are my workflows still acting as if I’m on the free plan?
2. How can I activate my paid plan properly so that existing and new workflows consume tasks from the 3000 included in the subscription?
3. Is there anything I need to do to migrate the existing workflow to the paid plan?

Looking forward to your assistance.

Best regards,

 

[Preeti Paryani]

Hello @Oday,

Thank you for reaching out.

Upon checking your account, we can confirm that your Pabbly Connect One-Time Plan subscription has been successfully activated and the 3,000 monthly tasks have been allotted to your account.

Regarding the 3 free tasks you're seeing — those are from your earlier workflow executions while testing under the free plan. These are retained in the task history for reference, but moving forward, any new executions will start utilizing your paid task quota.

Please also note the following:

• Triggers in Pabbly Connect are always free and do not consume tasks.
• If a step is labeled as “free”, it will not count toward your task usage.
• Any step not marked as free will be considered a paid task and will be deducted from your 3,000 monthly task limit.

You can track your task usage (paid vs. free) in the Task History section of your workflow. I’ve attached an image for your reference that explains how to identify free and paid tasks within the workflow.

I hope this clarifies the situation. If you have any further questions or need assistance with anything else, please feel free to reach out.

 

[Oday]

Hello @Preeti Paryani
Thanks for confirming my paid plan is active. However, my workflow still does not trigger automatically when someone fills in my JotForm.


Here's what’s happening:

• I created a workflow with JotForm as the trigger and Excel as the action.
• When I submit a new entry in JotForm, nothing happens automatically — no update in the Excel sheet and no task logged in Task History.
• But when I click “Save & Send Test Request” manually, the data is sent correctly, and the Excel updates — so I know the flow itself works.
• I checked the webhook settings in JotForm, and the webhook is set. But still, no automation runs on real form submissions.

Could you please help me figure out why the trigger isn't working automatically? Do I need to reset or reconnect something in JotForm?


Thanks in advance for your help!

 

[ArshilAhmad]

Please create a new workflow from scratch (without cloning) by following the steps shown in the video below, and see if that resolves your issue.

In case you still encounter the issue in the new workflow, please share the Jotform connected to it so we can test the issue on our end. We have moved this thread to Private Discussions to maintain confidentiality.