Issue Mapping Custom Fields from Brevo to Monday.com sales CRM

[qtc]

Hi,

I'm currently integrating Brevo contacts with Monday.com through Pabbly Webhook. While standard fields like name, email, and phone number are syncing correctly, I'm unable to map custom fields such as "Child's Age" and "Message" from Brevo Form to Monday.com.

Could you please advise: Does Pabbly support the transfer of custom fields from Brevo Form to Monday.com? If so, what is the correct method to map these custom fields?
Thank you

 

[Preeti Paryani]

Hello @qtc,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[qtc]

Thank you Preethi

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hello @qtc,

Yes, you can create an item with custom columns in Monday.com.

It appears that the custom columns were added after you initially set up the connection with Monday.com. That’s why the new columns didn’t appear at first. In such cases, you can simply click the "Refresh Fields" button within the action step. This will load and display the newly added columns.

Please refer to the attached image for more details.

Let me know if you need any further assistance—I’ll be happy to help!

 

[qtc]

Hello @qtc,

Yes, you can create an item with custom columns in Monday.com.

It appears that the custom columns were added after you initially set up the connection with Monday.com. That’s why the new columns didn’t appear at first. In such cases, you can simply click the "Refresh Fields" button within the action step. This will load and display the newly added columns.

Please refer to the attached image for more details.

View attachment 56727

Let me know if you need any further assistance—I’ll be happy to help!

I see, Thank you Preethi!

I spent many hours trying to figure this out.

 

[Preeti Paryani]

Hello @qtc,

Thanks for the update. Glad I could have helped. If you have a moment, please add a review on Google. Your feedback helps us improve.

 

[qtc]

Hello @qtc,

Thanks for the update. Glad I could have helped. If you have a moment, please add a review on Google. Your feedback helps us improve.

Thanks Preethi. Will do. However I noticed the the leads coming in to monday.com takes 1 day to reach us, not instantly. Is there a problem?

 

[Preeti Paryani]

Hello @qtc,

Task History ID - IjU3NjUwNTY5MDYzMjA0M2Q1MjY5NTUzNzUxMzA1MTY0NTQzMTBmMzgi_pc

Upon reviewing the task history, we noticed that the webhook response was captured on May 23, 2025 at 04:58:35, and the item was created in Monday.com just 2 seconds later at 04:58:37. This indicates that the process was completed within a few seconds.

Could you please share the specific task history or item details where you observed a delay of one day? This will help us investigate further.

 

[qtc]

Hello @qtc,

Task History ID - IjU3NjUwNTY5MDYzMjA0M2Q1MjY5NTUzNzUxMzA1MTY0NTQzMTBmMzgi_pc

Upon reviewing the task history, we noticed that the webhook response was captured on May 23, 2025 at 04:58:35, and the item was created in Monday.com just 2 seconds later at 04:58:37. This indicates that the process was completed within a few seconds.

View attachment 56800

View attachment 56799

Could you please share the specific task history or item details where you observed a delay of one day? This will help us investigate further.

Thank you Preethi, Let me monitor it.

Also I am stuck with something on Google Calendar to Monday.com Apt Sync: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzZjA0Mzc1MjZhNTUzMjUxMzYi_pc

I am working on 2 integrations:

If we set up a new event (apt) on Google Calendar: Create a new item (lead) on Monday.com for tracking
It seems like this is working.

If the client already exists on Monday.com, Update the date column under Apts Set/Booked when a new event on Google Calendar is created: using Phone Number as an identifier

I am struggling with this part. It seems like there are errors.


Thank you so much

 

[Preeti Paryani]

Hello @qtc,

Upon checking your router setup, it seems that the error you're facing is related to updating a column value. We’ve attached an image highlighting the issue for your reference.

To assist you further, could you please share the following:

• A screenshot of your Monday.com dashboard, specifically showing the column ID in the browser’s address bar or UI, so we can confirm whether the column you're trying to update is the correct one.
• Additionally, please show the data type of the column you've selected for the update.

This information will help us validate your setup and guide you accordingly.

Looking forward to your response.

 

[qtc]

Dear Preethi,

Thank you for the reply.

The column ID is: date__1
In this format: Mon, May 26, 2025

 

[Preeti Paryani]

Hello @qtc,

Could you please share a screenshot of your Monday.com interface displaying the required date format? This will help us better understand your setup and assist you more accurately.

 

[qtc]

 

[Preeti Paryani]

Hello @qtc,

Thank you for providing the details.

We’ve added a Date/Time Formatter action step in Route 2 and mapped the formatted date in the update step. It appears to be working as expected now.

Please refer to the attached image for more information.

 

[qtc]

Hi Preethi, thank you, i am actually looking at this Integration

1. Trigger: New Google Calendar Event Created
2. Search Step: Find Item in Monday.com board
   • Match based on Phone Number in the item
3. Conditional Logic:
   • If match is found:
     → Update the Apts Set/Booked column with the new date
   • If no match is found:
     → Create a new item in Monday.com

Now, it doesnt find a match. It just created whatever new entries created on Google Calendar, resulting in many duplicates.

 

[Preeti Paryani]

Hello @qtc,

We’ve recorded a detailed video explaining the key points we observed in your workflow. Kindly refer to the video and review the highlighted steps.

Please try making the suggested changes, and let us know the outcome once you’ve tested them.

We’ll be happy to assist you further if needed.

Google Calendar to Monday.com Apt Sync - Clients | Pabbly Connect

www.awesomescreenshot.com

 

[qtc]

Thank you Preethi! Let me try.

I am getting a lot of new leads duplicate (Brevo > Monday.crm), do you have an idea why? Workflow: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzZTA0MzE1MjY1NTUzNjUxM2Ii_pc

I’ve been consuming quite a lot of free tasks during this testing phase. Would it be possible to provide us with some buffer or additional tasks until everything is settled?

Thank you.

 

[Preeti Paryani]

Hello @qtc,

Sure, please take your time.

Thank you Preethi! Let me try.

Upon reviewing the workflow, we did not observe multiple executions occurring at the same timestamp, which is typically indicative of duplicate triggers. However, to help us investigate further, could you please share the task histories of the instances where the issue occurred?

Additionally, we noticed that the workflow is triggered via a Webhook (Pabbly), which receives data directly from the source. We recommend checking the source application (Brevo) to ensure that only one webhook is configured, as multiple webhook installations can also result in unexpected behavior.

Let us know once you’ve checked, and we’ll be happy to assist further.

I am getting a lot of new leads duplicate (Brevo > Monday.crm), do you have an idea why? Workflow: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzZTA0MzE1MjY1NTUzNjUxM2Ii_pc

We want to inform you that the free tasks or steps do not count towards your task count. However, we recommend managing the responses received from the trigger, but if you run out of tasks, we will look into the situation and allot the tasks if required.

I’ve been consuming quite a lot of free tasks during this testing phase. Would it be possible to provide us with some buffer or additional tasks until everything is settled?