FLOWS not triggering

[agk]

Hi Team,

Let me explain the scenario.

There are 2 FLOWS.

FLOW1 is triggered when user types the keyword "learn"

FLOW2 is triggered when user types the keyword "investing"
If user types a sentence like "I want to learn investing", then none of the flows is triggered. Both keywords appear in the same sentence.

How to solve this problem?

 

[Preeti Paryani]

Hello @agk,

Could you please share the email address associated with your Pabbly Chatflow account, along with the names of the flows where you’ve encountered this issue? This will help us investigate and assist you more effectively.

Looking forward to your response.

 

[agk]

Hello @agk,

Could you please share the email address associated with your Pabbly Chatflow account, along with the names of the flows where you’ve encountered this issue? This will help us investigate and assist you more effectively.

Looking forward to your response.

Hi Preethi, As the flows were not working, I have removed them and handling in an alternate way. But this is a bug and needs to be addressed. My FLOWS and AI assistant are already live. Hence I do not keep the ones that didnt work. It is easy to reproduce this in the test environment.

 

[Preeti Paryani]

Hello @agk,

Thank you for sharing the details.

Please allow us some time. We’ll try to replicate the issue on our end and will get back to you with the results shortly.

Appreciate your patience.

 

[agk]

Hello @agk,

Thank you for sharing the details.

Please allow us some time. We’ll try to replicate the issue on our end and will get back to you with the results shortly.

Appreciate your patience.

Sure. Looking forward to this. It would be great if flows can have some hierarchy or priority. I dont know how it works. But more clarity on this would certainly help. Thankyou for your prompt response as always.