Never Receive Email Alert when new customer subscribes to coffee subscription - WHY DO I NEVER RECEIVE AN EMAIL AFTER I HAVE SET IT UP MULTIPLE TIMES?

[tinygoatcoffee]

So, I have asked Pabbly for support 3 separate times and NEVER received one help response and never one email in response to my request for help --- so, I am posting the same problem here in their support forum hoping someone from Pabbly will finally help me after 4-5 months of trying and never getting any help.
I Never Receive An Email Alert when a new customer subscribes to a new coffee subscription - WHY DO I NEVER RECEIVE AN EMAIL AFTER I HAVE SET THIS UP MULTIPLE TIMES? I have made sure that email notifications are completely turned on so there is no reason to not receive these emails. Of course, my customers get angry with me because they never get their first subscription box --- this is because I never know about their new subscription because PABBLY refuses to help me - or change my email address from [email protected] to [email protected] (which is the email address I actually use --- not [email protected] --- which I have asked them MULTIPLE TIMES AS WELL TO CHANGE. For some reason, they say it is impossible to change the email address of your account? I find it hard to believe it is impossible for them to change this. If they would just change my account email, I would probably actually receive new subscription customer emails so new customers would stop getting angry with me and I would finally start knowing when I have a new subscription customer.

 

[Soumya Tripathi]

Hello @tinygoatcoffee
We have already emailed you twice at [email protected], but we have not received any confirmation from your end.

As mentioned in our previous emails, since you have already changed your Pabbly account email address once, we can process another change as a one-time exception. However, please note that this change will be irreversible, and any further changes to the registered email address will not be possible in the future.

We had also requested the reason for this change. Based on your mention that you were not receiving emails at [email protected], we informed you that we could proceed with this one-time exception.

Since we have not received a reply from your end, we kindly request you to confirm so that we can process the email change. For reference, please see ticket #31783 sent from [email protected].

Looking forward to your confirmation.

 

[tinygoatcoffee]

So, I have asked Pabbly for support 3 separate times and NEVER received one help response and never one email in response to my request for help --- so, I am posting the same problem here in their support forum hoping someone from Pabbly will finally help me after 4-5 months of trying and never getting any help.
I Never Receive An Email Alert when a new customer subscribes to a new coffee subscription - WHY DO I NEVER RECEIVE AN EMAIL AFTER I HAVE SET THIS UP MULTIPLE TIMES? I have made sure that email notifications are completely turned on so there is no reason to not receive these emails. Of course, my customers get angry with me because they never get their first subscription box --- this is because I never know about their new subscription because PABBLY refuses to help me - or change my email address from [email protected] to [email protected] (which is the email address I actually use --- not [email protected] --- which I have asked them MULTIPLE TIMES AS WELL TO CHANGE. For some reason, they say it is impossible to change the email address of your account? I find it hard to believe it is impossible for them to change this. If they would just change my account email, I would probably actually receive new subscription customer emails so new customers would stop getting angry with me and I would finally start knowing when I have a new subscription customer.

Hello @tinygoatcoffee
We have already emailed you twice at [email protected], but we have not received any confirmation from your end.

As mentioned in our previous emails, since you have already changed your Pabbly account email address once, we can process another change as a one-time exception. However, please note that this change will be irreversible, and any further changes to the registered email address will not be possible in the future.

We had also requested the reason for this change. Based on your mention that you were not receiving emails at [email protected], we informed you that we could proceed with this one-time exception.

Since we have not received a reply from your end, we kindly request you to confirm so that we can process the email change. For reference, please see ticket #31783 sent from [email protected].

Looking forward to your confirmation.

Yes, please change my email address from [email protected] --- to --- [email protected] so I will know moving forward in the future when I have a new customer subscription.

 

[ArshilAhmad]

Please send an email from both email addresses to [email protected], as email authentication is required to process the request.

"I confirm the Pabbly team to change the Pabbly account email address from [email protected] to [email protected]. I understand this is an irreversible action."

Please be informed that this is a final exception. As per our policy, we don't encourage email changes or plans to be assigned to any other account.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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