Open Set auto-reply on template message's button for Quick reply

[deepak9780097800]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

6009570095

Email Address

[email protected]

I am unable to set an auto-reply to texts from the "Quick reply" button with a template message.

Steps
---> I sent a template message that contains two quick reply buttons
---> on click by user - I couldn't find any option to set an auto reply.
---> Even, Webhook is not triggering the message from quick reply—so, I am also not able to set auto reply through pabbly connect

 

[ArshilAhmad]

Hi @deepak9780097800,

You can create a flow in your Pabbly Chatflow account and set the trigger to “Template Selected”. This will allow your flow to trigger when users reply through the quick reply buttons. However, please note that you would need to send the template message using the Pabbly Chatflow: Send Template Message action step in Pabbly Connect for the flow to get triggered. Otherwise, the flow will not trigger.

You can then send data to Pabbly Connect using API Request node.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com

 

[deepak9780097800]

There is an issue with button handling:

• When triggering a "Text with buttons" message, the option works correctly.
• However, when triggering a "Template message with buttons", no option appears.
• Additionally, any quick reply button clicks are not sending data to the webhook.