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AI Assistant as Team Member with Chat Assignment Rules?
Thankyou for your prompt response. Good to know it is in pipeline.- agk
- Post #3
- Forum: General Discussions 🎙️
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AI Assistant as Team Member with Chat Assignment Rules?
Can I add AI Assistant as a team member and assign chats based on rules? For example, I want the AI assistant to handle messages only when we are away. Otherwise, we will manually handle it.- agk
- Thread
- Replies: 2
- Forum: General Discussions 🎙️
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AI Assistant vs FLOWS
Hi, I am planning to have FLOWS along with AI assistant. Is it possible to have both to handle customer queries? If my customer messages me, which one will be triggered first if enabled?- agk
- Thread
- Replies: 8
- Forum: General Discussions 🎙️