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  1. Soumya Tripathi

    FB ads (instant lead trigger) not receiving (test) submissions

    Hello @Capex As we checked, you are currently using the trigger event “Facebook Lead Ads: New Lead Instant (Legacy).” We recommend switching to “Facebook Lead Ads: New Lead Instant,” which is more efficient. Additionally, could you please confirm whether you are the admin or owner of the...
  2. Soumya Tripathi

    Missing Media ID in posting step with Instagram for business

    Hello @stevenphan While checking the Task History ID IjU3NjUwNTZiMDYzZTA0M2Q1MjY1NTUzNDUxM2I1MTYyNTQzNzBmMzUi_pc, we were unable to locate it. Could you please share the correct Task History ID?
  3. Soumya Tripathi

    How to reply to a email(Gmail)

    Hello @HelpMeLearn We cloned the step “Send Email (V2) (Legacy) - First Design Review – Your Feedback Requested” under the route “Initial Design - Buy Off 0.” After cloning, we changed the action event to “Send Email” and selected the same connection as in the “Send Email (V2) (Legacy)” action...
  4. Soumya Tripathi

    Create File in Specific Folder - 404 File Not Found

    Hello @HelpMeLearn We have forwarded the issue to our technical team. Please allow us some time to investigate, and we will provide you with a resolution as soon as possible.
  5. Soumya Tripathi

    Shipstation to Pabbly to Google Sheets issue

    Hello @RegisteredAlex We’re glad to know that your issue has been resolved. If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to help.
  6. Soumya Tripathi

    Missing Media ID in posting step with Instagram for business

    Hello @stevenphan As we checked the Task History ID - IjU3NjUwNTZiMDYzZTA0M2Q1MjZiNTUzNzUxMzM1MTYyNTQzMjBmMzMi_pc, we found that the Media URL you are adding is 9.1MB, whereas for the action step "Instagram for Business: Publish Photo", the maximum supported image size is 8MB. This is why you...
  7. Soumya Tripathi

    Email Parser (Pabbly): Not Receiving Emails

    Hello @mahesh_ideations Could you please let us know where and from whom you received the “server outage” email? We did experience short server downtimes on 06 October 2025 (between 10 AM – 4 PM IST) — around 5–6 times, each lasting 1–2 minutes. However, as we checked, the workflow was...
  8. Soumya Tripathi

    API Limit Errors

    Hello @AbsoluteAutomations As mentioned previously, the error “API concurrency limit exceeded. Please try again later” is coming from Ontraport, which you are accessing via API through Pabbly. Since this application is not natively integrated and you added it via API by Pabbly, we recommend...
  9. Soumya Tripathi

    "Contact already added" error

    Hello @clicktwostart As we checked, you have added the action step “GetResponse: Create Contact”. If a contact already exists, it will return the error “Contact already added.” To resolve this: First, add the action step “GetResponse: Search a Contact via Email” to check if the contact...
  10. Soumya Tripathi

    Add custom fields and featured image in Wordpress

    Hello @Frank1 Could you please confirm if you have installed the ACF Plugin in your WordPress account? Additionally, please refer to the guide: Guide for Setting Up Custom Fields in WordPress Posts via API and ensure everything is set up according to the instructions provided.
  11. Soumya Tripathi

    Email Parser (Pabbly): Not Receiving Emails

    Hello @mahesh_ideations As we checked, you disabled the workflow on Oct 05, 2025 and then enabled it again. This breaks the connection, so you will need to reconfigure the trigger application: “Email Parser (Pabbly): New Email Received”. Doing this should resolve the issue.
  12. Soumya Tripathi

    trained ai assistants

    Hello @Email Auric Currently, we don’t have AI agents trained by the platform’s API or the individual platforms themselves to create automation workflows. However, you can submit this as a feature suggestion on our roadmap for future consideration: Feature Request
  13. Soumya Tripathi

    Data Not Being Sent from Gravity Forms to Pabbly Webhook (some of entrys)

    Hello @kumarbobbyldh Since this is a descriptive webhook, we capture the data sent by Gravity Forms. If you want to verify, you can use https://webhook.site/ to check whether Gravity Forms is sending the data. For further clarification, you may also need to contact the Gravity Forms support team.
  14. Soumya Tripathi

    API Limit Errors

    Hello @AbsoluteAutomations As we checked, the workflow is sending a large volume of data at once without any delay between the requests. To help resolve this, we recommend adding an additional action step “Delay After Queue” to introduce a gap between requests. Additionally, the error “API...
  15. Soumya Tripathi

    Can we change the trigger app on cloned workflow

    Hello @kamleshguru If you clone a workflow, you can change the trigger application—for example, from Google Sheets to Facebook Lead Ads—by selecting the new trigger application, choosing the trigger event, and capturing a response. However, please note that you will need to re-map the...
  16. Soumya Tripathi

    API Limit Errors

    Hello @AbsoluteAutomations We have forwarded the issue to the technical team, and they will investigate the problem you are facing. Please allow us some time.
  17. Soumya Tripathi

    Google Business Profile Trigger Issue: Missing Locations (1000+ Locations Managed)

    Hello @stevenphan As we checked the workflow "New Review MKT-SP - [2025 [Good - Bab [MAU - Nail]]", we found that it is currently inactive. We request you to activate the workflow and monitor it for some time, as no task history has been created. Please monitor the workflow and let us know the...
  18. Soumya Tripathi

    FB Ads comment reply not happening

    Hello @Parth As we checked the Task History ID: IjU3NjUwNTZiMDYzZTA0MzE1MjY5NTUzYzUxMzM1MTZiNTQzMTBmMzQi_pc and the workflow FB Comments Reply Parth Kalyani, you are receiving the following error: (#200) User does not have sufficient administrative permission for this action on this page. If...
  19. Soumya Tripathi

    trained ai assistants

    Hello @Email Auric To better assist you, could you please elaborate on your use case — specifically, what you mean by “can there be trained AI assistants that help with workflows”? This will help us better understand your concern and bring more clarity.
  20. Soumya Tripathi

    facebook ads insight error 500

    Hello @fahmizohir As we have checked, the issue you were facing occurs because when the operator is set to “CONTAINS”, the value must be sent in an encoded form. Please refer to the below image: However, you were sending the value as name as shown in below image:
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