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  1. Soumya Tripathi

    Remove Test Transactions

    Hello @JonathanDragonDJ You can use the filter option to select Gateway: Test Gateway, and then delete the subscriptions associated with Test Gateways under Pabbly Subscription Billing.
  2. Soumya Tripathi

    Invalid number format

    Hello @Julio Jiménez Thank you for providing the details. It would be greatly appreciated if you could share a recorded video to help us understand the issue better. You can use any screen recording tool on your desktop or laptop, upload the video to Google Drive, ensure the sharing settings...
  3. Soumya Tripathi

    Unable to update contacts in PabblyChatflow when updated in Zoho CRM

    Hello @taxajca Upon reviewing your workflow, we noticed that you're mapping the "Contact ID" from the Zoho CRM response directly into the Pabbly Chatflow action step "Contact ID," which is incorrect. To resolve this, we’ve added an additional action step: Pabbly Chatflow: Custom API Request...
  4. Soumya Tripathi

    template error

    Hello @sameer0009 As we have checked your Pabbly account with the email address "[email protected]", we found that you haven't connected any WhatsApp number with Pabbly Chatflow. To create templates and test the platform, you need to add a WhatsApp number first, as the templates are approved...
  5. Soumya Tripathi

    Invalid number format

    Hello @Julio Jiménez Could you please let us know the WhatsApp number you are trying to add? Additionally, it would be helpful if you could share a recorded video showing how you are attempting to add the WhatsApp number. This will help us understand your concern and provide an appropriate...
  6. Soumya Tripathi

    Business emails ONLY

    Hello @ZexMarketing You can email us at [email protected], and we will forward your request accordingly.
  7. Soumya Tripathi

    Team unable to access inbox shared

    Hello @taxajca As we have checked with one of your team members, [email protected], the phone number you provided access to is visible under Settings > Team Members.
  8. Soumya Tripathi

    Need assistance to TRIGGER a flow after AI assistance

    Hello @socioshoot Yes, you do have the option to assign different AI Assistants to chats. However, please note that the assignment needs to be done manually.
  9. Soumya Tripathi

    Business emails ONLY

    Hello @ZexMarketing Currently, the option to restrict form submissions to business email addresses and block free email domains (like Gmail or Hotmail) is not available in Pabbly Form Builder. We appreciate your feedback and are always working to improve.
  10. Soumya Tripathi

    Auto create coupon and link to affiliate

    Hello @99 Interactive , To better assist you, could you please provide more details regarding your query? Specifically, what do you mean by "Suppose I sell a product using PSB, can it create a coupon based on information received during billing at PSB"? This will help us understand your use...
  11. Soumya Tripathi

    Filter issue in SALES PSB

    Hello @RayMizzi Currently, Pabbly’s system updates the invoice status to "Success" once payment is received for an already created subscription. However, invoices may remain in the "Overdue" state for a certain period if they were initially unpaid. This occurs because when a customer fills...
  12. Soumya Tripathi

    Pabbly affiliate link

    Hello @fenzy , Currently, separate affiliate links are generated in Pabbly Subscription Billing to ensure accurate tracking and commission assignment, as it relies on cookie-based tracking. Since affiliate tracking is managed through these unique links, checkout must be completed on the...
  13. Soumya Tripathi

    Pabbly Subscription Life Cycle

    Hello @Laurence Focke , Could you please elaborate on your concern? This will help us better understand the issue and provide you with the most suitable resolution.
  14. Soumya Tripathi

    SSL on pabbly subscription subdomain

    Hey @myesolution, Thank you for the update.
  15. Soumya Tripathi

    Import Existing Stripe Subscriptions?

    Hello @conleec, In Pabbly Subscription Billing, once you assign customers to a plan and their payment gateway is Stripe, payments will be automatically deducted, as Stripe Auto Charge is supported in Pabbly Subscription Billing. Additionally, when you connect your Stripe account with Pabbly...
  16. Soumya Tripathi

    Import Existing Stripe Subscriptions?

    Hello @conleec, We have replied to you regarding ticket #117313, which you raised at [email protected]. Please refer to the ticket for more information.
  17. Soumya Tripathi

    How to Get Cancellation Date via API

    Hello! @Yusri As we have verified on our end, using APIs such as "GET: List All Subscriptions By Customer ID", "GET: Get Single Subscription", and others, you can retrieve details of canceled subscriptions, including the cancellation date. For a better understanding, please refer to our API...
  18. Soumya Tripathi

    Affiliate Sale Refunds...

    Hello @Get Notissed Media In Pabbly Subscription Billing, under the Affiliate Module, if an affiliate generates a sale and the customer later requests a refund, the system automatically voids the commission. The commission for the refunded sale will be fully canceled and will not be included in...
  19. Soumya Tripathi

    Pabbly Subscription Dates

    Hello @yurika To clarify how the dates in the subscription object of Pabbly subscription Billing, align with the events you mentioned: Initial Registration (date1): This corresponds to the Created_at date. It reflects when the subscription was initially created, regardless of whether it starts...
  20. Soumya Tripathi

    Pabbly Subscription Dates

    Hello @yurika Please allow us some time to investigate this matter. We’ll update you as soon as possible.
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