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  1. Preeti Paryani

    Flow is not triggered

    Hello @hartamas, Thank you for the update. We are glad we were able to help. As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 If you like our product, please consider leaving us a Google review...
  2. Preeti Paryani

    Flow is not triggered

    Hello @hartamas, Thanks for sharing the details. Upon testing, we found that your flow is set to trigger only when a user sends a text (e.g., "ad webinar to calendar"). If a user clicks the quick reply button, the flow will not be triggered, as this is the intended functionality. Please refer...
  3. Preeti Paryani

    How to connect template to another node?

    Hello @hartamas, You will need to add the content in order to connect a template with the next node.
  4. Preeti Paryani

    Can't see user reply in inbox

    Hello @hartamas, Thanks for adding the update.
  5. Preeti Paryani

    Error while sending message

    Hello @brajeshsandilya, The error you are receiving is related to your payment method. Please note that in order to send templates, you must have a valid payment method added along with your tax details. When you log in to business.facebook.com, you should also be able to see a warning under...
  6. Preeti Paryani

    Facebook Group Request Pending After Many Months

    Hello @conleec, Your request has been approved.
  7. Preeti Paryani

    whatsapp flow stopped

    Hello @Jayesh patel, This issue has been resolved. Kindly check it at your end and let us know how it goes.
  8. Preeti Paryani

    How to pass the current date to AI Assistant?

    Hello @Sergio G, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If...
  9. Preeti Paryani

    whatsapp flow stopped

    Hello @Jayesh patel, Thank you for sharing the details. We have escalated this issue to our technical team for further review and resolution. We will get back to you as soon as we have any updates.
  10. Preeti Paryani

    Catalog Adding Issue

    Hello @NutriFit, Please let us know if you have tried this suggestion and added the WhatsApp number again, using this method Connect with Catalog. If not kindly add the number again and let us know if it helps resolve the issue.
  11. Preeti Paryani

    Zoho Webinar Registration --> WhatsApp

    Hello @hartamas, Thank you for clarifying the trigger application. Unfortunately, we do not have an integration with Zoho Webinar at this time, and based on my research, webhooks are currently not supported by Zoho Webinar either. However, you may also contact the Zoho Webinar team to check...
  12. Preeti Paryani

    How to pass the current date to AI Assistant?

    Hello @Sergio G, To achieve your use case, you can focus on training your assistant effectively and continuously updating the knowledge base with the available slots. Make sure the assistant is trained to recognize the different ways users may ask about availability (for example, “next...
  13. Preeti Paryani

    Catalog Adding Issue

    Hello @NutriFit, Could you please elaborate more on your concern? and let us know what do you refer to by My chat flow is also not working.
  14. Preeti Paryani

    Zoho Webinar Registration --> WhatsApp

    Hello @hartamas, Could you please specify the exact application you are using to manage the form and WhatsApp messages? This will help us suggest the correct setup. In general, the workflow would be structured with the form application as the trigger (to capture new responses) and the WhatsApp...
  15. Preeti Paryani

    All closed support tickets have reopened

    Hello @psyash, Upon checking the team queue, it appears that the chats are being marked under the correct statuses. However, we recommend monitoring both the chat status and the activity log to better understand whether any chats are being reopened as Open after previously being marked with...
  16. Preeti Paryani

    Catalog Adding Issue

    Hello @NutriFit, We recommend trying to add the WhatsApp number again, and while doing so, please select the Connect with Catalog connection mode. In the final step of the process, you will be able to select all the catalogs and provide the necessary Business Management permissions. This should...
  17. Preeti Paryani

    Paddle Integeration

    Hello @Rohit991, Could you please share a screen recording showing the exact issue you are facing while performing the process? Additionally, it would be helpful if you could provide the email address associated with your Pabbly subscription billing account so we can look into this further.
  18. Preeti Paryani

    All closed support tickets have reopened

    Hello @psyash, Upon checking your account, it appears that due to the chat rule, the ticket status is changing from Intervened to Open after a day. This seems to be the reason why all your tickets are moving back to the Open status.
  19. Preeti Paryani

    All closed support tickets have reopened

    Hello @psyash, Could you please confirm the email address associated with your Pabbly Chatflow account, along with the WhatsApp number where you are experiencing this issue? This will help us review the details and assist you accordingly.
  20. Preeti Paryani

    Error when editing

    Hello @All Saints, This issue has been fixed. Please test the same at your end and let us know if you can now edit and save the form.
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