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  1. Preeti Paryani

    unable to getting Lead source, Campaign Id, Adsetid

    Hello @nitinm, As mentioned earlier, the campaign ID, ad set ID, and related details are only captured when a real lead is submitted through the ad form. The responses you’ve captured so far appear to be test leads, which do not include these fields. We recommend clicking the Recapture...
  2. Preeti Paryani

    unable to getting Lead source, Campaign Id, Adsetid

    Hello @nitinm, Could you please share the workflow URL where you’re facing this issue? Additionally, if you're using Facebook Lead Ads as the trigger and not receiving Ad Set or Campaign details, please note that these details are only available when a real lead is captured in the workflow...
  3. Preeti Paryani

    Why is coupon code invalid in frontend?

    Hello @nitten, The issue appears to be related to how the coupon code has been configured, particularly with the expiry date settings. Kindly refer to the attached image as a reference for the correct configuration pattern. Please review and update the settings accordingly. Let us know if...
  4. Preeti Paryani

    Pabbly Connect – Request to Increase Tasks on Lifetime Access Plan

    Hello @inel, Thank you for reaching out. If you do not wish to opt for a lifetime deal, you can choose from our other available plan types—monthly or yearly. You can explore all available plans using the following link: https://www.pabbly.com/connect/#pricing Please note that monthly plan...
  5. Preeti Paryani

    Why is coupon code invalid in frontend?

    Hello @nitten, Thanks for the follow up. As of now we haven't received any update on this concern. However as soon as we hear some we will get back to you with the updates.
  6. Preeti Paryani

    Issue Refunding PayPal Recurring Payments

    Hello @sven-bo, Thank you for reaching out. Yes, this is a known limitation from PayPal's end when it comes to recurring payments. Refunds for PayPal subscriptions cannot be processed directly. You would need to issue the refund manually from your PayPal account, and then record refund in...
  7. Preeti Paryani

    photo upload error on all forms of pabbly form builder

    Hello @chandu133, As per the updates received, this issue seems to be resolved. Please check it and let us know if you are still facing it.
  8. Preeti Paryani

    File Upload Error in All Forms

    Hello @Vipin502 and @chandu133, This issue has now been resolved. Please check it at your end and let us know how it goes.
  9. Preeti Paryani

    Unable to delete a Whatsapp Number

    Hello @Mohit Jalan, Our team has responded to you over the same ticket. Please refer to it to check the latest response from us. #135816
  10. Preeti Paryani

    I could not import Contacts

    Hello @manishag007, Please ensure that the phone numbers added in your CSV file are in the correct format: "+" followed by the country code and then the phone number (e.g., +14155552671). This helps avoid any formatting-related issues. If the issue persists even after verifying the format...
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