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  1. Preeti Paryani

    User initiated conversation not showing in Inbox

    Hello @hartamas, It appears that your connection method is set to manual token. Please refer to the attached tutorial and ensure that the setup on developer.facebook.com is completed correctly.
  2. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, Could you please share the email address associated with your Pabbly Chatflow account so that we can investigate the issue further? Also, note that the User Starts a Conversation trigger will only work for the chat initialization message from the user's end. If the Chat is...
  3. Preeti Paryani

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Hello @robby666111, At the moment, Pabbly Subscription Billing does not offer a specific webhook event for capturing abandoned carts. However, you can use the "pending invoice" event, which will capture all pending invoice occurrences, whether they are due to abandoned carts or failed payments.
  4. Preeti Paryani

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Hello @robby666111, Regarding the dunning management process, here’s a detailed forum thread that explains how it works and under what conditions a subscription enters the dunning process: https://forum.pabbly.com/threads/dunning-management.16488/ To provide a simplified explanation, when a...
  5. Preeti Paryani

    AI assistant is not getting enabled for new messages.

    Hi @vivekpathak2025, In that case you can set up a flow with Trigger as per the attached image and regex to accept all messages.
  6. Preeti Paryani

    AI assistant is not getting enabled for new messages.

    Hi @vivekpathak2025, Please note that the AI Assistant only responds to messages when the chat status is set to AI Assistant. If the chat status is Intervened, the AI Assistant will not reply to the messages. Additionally, the flow you’re referring to will only work the first time when the...
  7. Preeti Paryani

    When using a Coupon Code Credit Card Detail Entry is not presented

    Hi @robby666111, Thank you for sharing the details. Please note that since the subscription amount and the coupon code are equal, the final subscription amount becomes zero. This causes the payment method to be skipped, as there is no payment required. However, if you want to add trial...
  8. Preeti Paryani

    Customize the text of the "join customer portal" welcome email

    Hi @robby666111, As your query has been answered, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you...
  9. Preeti Paryani

    Document Title Issue in Broadcast Template

    Hi @nazarvbava, As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time.
  10. Preeti Paryani

    Document Title Issue in Broadcast Template

    Hi @nazarvbava, The issue has been fixed by our team; it should now work fine for you.
  11. Preeti Paryani

    How to migration from whatsapp API Wati to Pabbly ?

    Hello @faesa, You may refer to this doc for step-by-step instructions on migration. https://docs.pabbly.com/s/f3b40ae7-4846-4110-8cf3-cdd0cf3467c2/doc/migrating-from-bsp-to-whatsapp-cloud-api-2oYsJweFxu
  12. Preeti Paryani

    Message sent by contact is displayed twice in inbox.

    Hello @santhoshchak, Thanks for joining the meet. We have added credits to your Pabbly Form Builder account. You may use and test the specific product until November 11, 2025.
  13. Preeti Paryani

    When using a Coupon Code Credit Card Detail Entry is not presented

    Hi @robby666111, Could you please share the specific product name and the coupon code for which you are facing this issue? Once we have these details, we will test the scenario on our end and assist you accordingly.
  14. Preeti Paryani

    Customize the text of the "join customer portal" welcome email

    Hello @robby666111, You can modify the content of the automatic email sent by Pabbly Subscription Billing. For detailed instructions on how to do this, please refer to this document: https://forum.pabbly.com/threads/email-notification.16654/
  15. Preeti Paryani

    Adding a WhatsApp Number on Chatflow

    Hello @taxajca, For now, could you please wait for some time and then try adding the again? let us know how it goes.
  16. Preeti Paryani

    Adding a WhatsApp Number on Chatflow

    Hello @taxajca, Could you please confirm that this number was previously added using the Manual Token or WhatsApp Connect method?
  17. Preeti Paryani

    Chatflow Embed on Zoho Sites

    Hello @taxajca, Thanks for letting us know the resolution. The script provided by Chatflow may not have worked due to the conflict between the Zohosites native code. However, as your issue has been resolved, we’d appreciate it if you could share quick feedback on the support you received so...
  18. Preeti Paryani

    How to switch from Pabbly Plus to Connect

    Hi @Hemant, You can find the monthly plans on the same page at the bottom under the Frequently Asked Questions section. https://www.pabbly.com/connect/#pricing/
  19. Preeti Paryani

    Chatflow Embed on Zoho Sites

    Hello @taxajca, Glad the issue is now resolved! Could you please let us know how the issue was exactly resolved? It would help other future users with the same issue to find an effective way to install the script in ZohoSites.
  20. Preeti Paryani

    How to switch from Pabbly Plus to Connect

    Hi @Hemant, Upon checking the Pabbly account associated with the email you provided, please note that you are not currently subscribed to any active Pabbly plans. The subscription visible under your account is in a pending state. You may proceed with purchasing the required Pabbly Connect plan...
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