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    Dunning Process

    Hi, This Dunning process is good. But in some ways, there is some confusion, and not the right thing happened in our case. For example: Mr Ali clicked to buy subscription product A, proceeded to the card, and submitted but failed. Then he didn't continue right away. Later, Mr Ali knew the...
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    International Affiliate

    In addition, On the product page > In what currency do you want to sell? * There are limited countries. How to get more countries like Brunei Darussalam or the full list of countries to be enabled?
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    International Affiliate

    Hi, We want to have an International affiliate from worldwide to be registered under 1 PBS. How to have the Country dropdown list when they do the registration on the PBS registration form? Also, in PBS, the reporting part, whether all sales/revenue will be under 1 currency or it will be...
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    The credit card recurring failed to charged

    Nice. Thanks for the guide. Its working, we able to recover some payments from it.
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    The credit card recurring failed to charged

    Hi, Can we try to charge the credit card again if the recurring subscription fails to be charged (like running the dunning process again)? or is there any other way if let's say the 3 attempts are still not successful? Thank you
  6. A

    Data existed in sales, but not in subscription

    Hi, We have some cases in which the user buys from the same subscription product, but the data appears in the 'Sales' menu, but not in the 'Subscription' menu in PBS?
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    Cohort retention report

  8. A

    Cohort retention report

    Hi, What I mean by cohort is the subscription group based on the sales number for that month and we want to see how much the users will be churn over the each of recurring period. For example. Monthly Plan product. The customer who bought it that Monthly Plan product in Aug 2023 = 200...
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    Cohort retention report

    Hi, Is there any report based on cohort for the subscription plan? For eg: Plan Monthly subscription Cohort Aug 2023 start with (200 subscribers) Then we want to know, for the same cohort (Monthly Plan - Cohort Aug 2023) Month 2 (Sept): 5 customer churn, so the paid customer for that cohort...
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    The 1st month subscription have a discount

    Hi Mukesh, Thanks for the answer. We will try to use that Upgrade API first.
  11. A

    The 1st month subscription have a discount

    Hi, Can we use the Upgrade function in PBS so the idea is after the user successfully bought the subscription product A ($3), we upgrade them to product B ($12)? If yes, can we do the upgrade automatically via API? we trigger from our system and push to PBS to do the 'Upgrade'? Thank you
  12. A

    The 1st month subscription have a discount

    Hi, Can we have a monthly subcription with the 1st-month price cheaper than the recurring month? eg: Month 1: $3 Month 2 and so on: $12 Thank you
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    Affiliate Report

    Hi, I've seen the video guide on the payout report, but not really clear. 1) What we want to achieve is: automatic report on 1st of every month. So let say for next month October. The report will include all commissions until the end of Sept which is 30 Sept 12.59pm. What setting that I need...
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    Cancel / terminate invoice

    Hi, I have one customer issue his email only exists on the Invoice page with paid status. But, not in the 'customers' or 'subscription' section. How I can cancel his invoice so that he won't be charged next month? Thank you
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    Affiliate auto approve and go to single tier-1 only

    For your note, We don't want any other affiliate to be activated for the multi-tier.
  16. A

    Affiliate auto approve and go to single tier-1 only

    Hi, Can we do it like this in pabbly? We setup our affiliate to have 2 tier. We will have only 1 tier-1, and many under tier 2. This tier 2 affiliate will go to this tier-1 person only (eg: [email protected] email) How we can do auto-approve affiliate registration, but all the new affiliate...
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    How to link pabbly subscription payment to Stripe recurring product

    Hi Mukesh, What about https://curlec.com/ this is the subsidary of Razor Pay Subscription for Malaysia. Any plan to have that in PBS? Thank you
  18. A

    How to link pabbly subscription payment to Stripe recurring product

    Hi Mukesh, Besides Stripe, what is the other payment gateway that PBS has that can do the same thing for an auto charge as what you have with Stripe? Adyen or any other gateway maybe? Thank you
  19. A

    Auto approve Affiliate configured but still need to click email verification

    Hi, We have auto approve affiliate configured in PSB backend. But when the user register via portal, they still need to click on verification email and it quite confusing because the user received 2 email 1 the invitation, the 2nd is you are approved. But the affiliate still need to click on...
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    Embed Video in the email confirmation

    Hi, Can we embed video (not link), but a video on youtube with an actual thumbnail and the user can directly play it on the email in the affiliate approval email? Thank you
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