• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Search results

  1. M

    Pabbly subscription is giving an error saying "This Plan Is Temporarily Inactive"

    Hello @sureshz15 , Upon investigation, it appears that you are experiencing issues with your checkout pages not functioning properly due to reaching the usage limit of the free plan. This has resulted in account activity restrictions. Specifically, the account associated with the email address...
  2. M

    Can I limit addons when my customer wants to upgrade?

    Hello @Bananajuice2002 , Thank you for sharing the screenshot. Currently, we do not have functionality to restrict the selection of add-ons from the client portal during subscription upgrade or downgrade by the customer from the client portal. We kindly request that you submit this as a...
  3. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    Hello @binaya , Thanks for the update, I'll join the call accordingly.
  4. M

    Can I limit addons when my customer wants to upgrade?

    Hello @Bananajuice2002 , Could you please elaborate on your concern in more detail? This will help us understand your use case more thoroughly and provide suitable assistance accordingly.
  5. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    Hello @binaya , Certainly, we can connect next week. You can schedule the call according to your availability with us using the following link: Schedule Call https://pabbly-booking.zohobookings.in/#/pabbly-subscription
  6. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    Hello @binaya , To discuss this issue in more detail and let you the reason for the delay in the thank you page, we would like to schedule a google meet call with you. We kindly request you to let us know your availability for tomorrow between 9:15 am and 12:00 pm IST, so that we can schedule...
  7. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    Hello @binaya , As discussed previously, we have already escalated this issue to our technical team. They are currently investigating and reviewing the workflow on their end. Kindly allow us some time to conduct a thorough investigation. We will promptly update you as soon as there is any...
  8. M

    Rejected payments do not generate subscription.

    Hello @memo_dx Currently, you cannot disable pending subscriptions being created due to abandoned carts or payment failures. As a temporary workaround, we suggest deleting any pending duplicate subscriptions from your account. Our team is already aware of this issue and is actively working...
  9. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    Sure, I will ask the Tech team to check the workflow once, Please allow us sometime to do so
  10. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    This does not occur with all payment gateways. There are certain payment gateways like Billzby, Razorpay Subscription where the thank you page is the payment gateway's own thank you page. However, in most cases, the default thank you page is the Pabbly thank you page.
  11. M

    The payment from the billplz is taking very long to redirect back to thank you page.

    Hello @binaya Thank you for contacting us. After checking on our end, we've determined that the thank you page you're being redirected to is the thank you page of the Billplz payment gateway following a successful payment. We kindly request you to contact Billplz payment gateway support to...
  12. M

    Rejected payments do not generate subscription.

    Hello @memo_dx , To better assist you, could you please provide more details regarding your query. Specifically, what do you mean by " How can I ensure that a person whose payment was rejected or who abandoned it does not generate a new subscription."? This will enable us to identify the issue...
  13. M

    Verify, redeem and invalidate license keys via API

    Hello @NUCONET Our team is assessing the feasibility of this task. We will update you once there is any progress or update on this matter.
  14. M

    How can I check for a valid subscription?

    Hello @NUCONET , You can utilize this API to check the Subscription Status of the customer: https://apidocs.pabbly.com/#cfd67f09-fea5-45ea-939e-7d10987806a1 By using this API, you can retrieve all subscriptions of a particular customer and subsequently verify whether there is any active/valid...
  15. M

    Subscription payment not getting captured in Pabbly

    Hello @sureshz15 , Could you please provide us with the details of the customer that has not been recorded on your Pabbly Subscription Billing account? This will allow us to investigate the issue further on our end and provide appropriate assistance. Additionally, could you please confirm...
  16. M

    Affiliate Status - Who do I follow-up with for questions?

    Hello @PalanceH , Previously, your affiliate request was declined due to insufficient information provided during your application to become an affiliate. Thank you for providing the required information now. We have approved your affiliate request. Please check and let us know if there are any...
  17. M

    how to Create an affiliate (referral) when someone fills out a form?

    Hello @iradwatkins, The use case you are aiming to address using Pabbly Subscription Billing affiliate module might not be achievable. For the Pabbly Subscription Billing Affiliate Module to function seamlessly, it is necessary to use the Pabbly Checkout form. This is because if a form from...
  18. M

    This plan is temporarily inactive.

    Hello @Dany Travel , We have already responded to your ticket #58273 and fixed the issue you were facing in your checkout page. We kindly request you to check and confirm if there are any other disturbances.
  19. M

    Ability to add UPI Payment QR code / Bank Details

    Hello @Sushant Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated.
  20. M

    Subscription Expiry reminder emails

    Hello @Sushant Thank you for your feedback. We will forward it as a feature request if we receive multiple similar requests, we will consider adding these feature. Your input is much appreciated.
Top