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Search results

  1. H

    Weird subscription behaviour

    Ok, it's weird because we didn't receive a notification email about the downgrade, and the charge coincidently seemed like a bug in the system. Thanks for fixing that up.
  2. H

    Weird subscription behaviour

    Hello Vipin, So what was wrong with the subscription? Was it something we did wrong on our end? How come it was $499 last month, but the subscription is back to $399 this month? I don't recall they downgraded though.
  3. H

    Payment received but subscription pending and invoice overdue

    This seems to have fixed itself, the subscription has been updated. Thanks team!
  4. H

    Automating Project Creation in Plutio

    Thank you! This works great! Amazing support and dev team.
  5. H

    Weird subscription behaviour

    So I have a subscription client who subscribed in January. There should be 5 charges so far. The last renewal somehow applied a $13.3 credit out of no where for his $399/month invoice, but it didn't charge the card at all. What is going on?? Can someone internal please help me break it...
  6. H

    Payment received but subscription pending and invoice overdue

    So I believe there were some issues with PSB a couple hours ago, which were reported by a few users and confirmed from PSB themselves: I believe one of my new client signed up during this period, and somehow the payment went through but the subscription shows it's pending, and the invoice...
  7. H

    Automating Project Creation in Plutio

    @Supreme any updates? Now the step can't even be actioned and stucks there due to invalid dropdown/multiselect value.
  8. H

    Trigger/action to detect new clients

    Nevermind - I've adjusted the webhook options to only allow subscription_activate to happen. This should do the job.
  9. H

    Automating Project Creation in Plutio

    Thank you so much @Supreme !!! That was fast implementation based on user feedback! AWESOME However, when I tested it, the custom field value didn't return valid for some reason.... I can confirm the error custom field ID is the "designer" field.
  10. H

    Trigger/action to detect new clients

    If I used a router, do I put "subscription_activated" in the value here?
  11. H

    Trigger/action to detect new clients

    So it should only trigger when payment has gone through, subscription goes live, and renewals won't 'activate' it since it's already activated, right?
  12. H

    Automating Project Creation in Plutio

    Anyone?
  13. H

    Trigger/action to detect new clients

    Sorry, it was "data subscription renew count" less than 0.
  14. H

    Trigger/action to detect new clients

    I use Pabbly Subscription to collect subscription payments. And use Connect to setup a workflow to add new clients to CRM, Google Sheet, update slack channel, etc. I used to use "event type: new_subscription" so it would only trigger if it's a brand new client, but then it also triggers when...
  15. H

    Automating Project Creation in Plutio

    So I'm using Pabbly connect to invite new clients and create projects in Plutio when there's a new subscription in Pabbly Subscription. In Plutio, I use a multiselect custom field in projects that "groups" projects with each contributor so we can see who's working on what projects. Now...
  16. H

    Change payment method to PayPal

    Thank you, I have followed your method - go to upgrade/downgrade, didn't change anything, clicked on "Offline payment/create invoice", but nothing happened. No new invoice was generated. The client's subscription renews in 3 days on the 20th, and is hoping to change to Paypal to pay.
  17. H

    Change payment method to PayPal

    I've always been using Stripe to take payments, but have recently added PayPal. However, there's no way for clients to change payment method to PayPal in their client portal or on our end. Am I missing something or can anyone assist on this issue? Thanks in advance.
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