Active Campaign - Tag Search Issue

[amotherfarfromhome]

Your Task History ID

IjU3NjUwNTZjMDYzMTA0MzY1MjY0NTUzZDUxM2Ei_pc

I have a pabbly setup that takes the input from my api and tries to search for the tag. This works most of the time, except for one tag. The tag is "Chore Routines". Any time this is the tag to search for, the Active campaign search tag doesn't include that tag. The URL sent to active campaign is:

https://axxxxxxx.api-us1.com/api/3/tags?filters[tag]=

But for any other tag I have, the URL actually includes the tag:

https://axxxxxxx.api-us1.com/api/3/tags?filters[tag]=Emotion%20Cards

I dont' know why the tag isn't included when it's "chore routines", but the others it does. I would appreciate any help with this.

 

[ArshilAhmad]

Hi @amotherfarfromhome,

Could you please make another test submission with the tag 'Chore Routines'? I just need to check something.

 

[amotherfarfromhome]

I just did another test submission.

 

[ArshilAhmad]

I have taken a not of your concern. Please allow us some time to look into this issue. We will get back to you shortly.

 

[amotherfarfromhome]

Any update on this?

 

[ArshilAhmad]

It seems like you have made some changes to your workflow. Could you please make another test submission with 'Chore Routines' as your tag?

 

[amotherfarfromhome]

So while waiting for you we ran some tests. And it turns out that for whatever reason, with the two automations we have running on FGFunnels, the key we are pulling is "CustomData ProductTag". But when testing it with both, when we switched it, pabbly didn't recognize the field as the same one and said it was missing the field. So we ended up just creating a clone of the pabbly, so we have one handling the freebie signup and one handling the normal signup. And that seemed to fix it.

 

[ArshilAhmad]

Thank you for the update. I am glad the issue is fixed now.