AI Assistant as Team Member with Chat Assignment Rules?

[agk]

Can I add AI Assistant as a team member and assign chats based on rules? For example, I want the AI assistant to handle messages only when we are away. Otherwise, we will manually handle it.

 

[Preeti Paryani]

Hello @agk,

As of now, the AI Assistant cannot be added as a team member or assigned chats through routing rules. However, in your use case, where you’d like the AI Assistant to handle messages only when you're away, you can manually enable the AI Assistant toggle from the inbox section for each individual chat.

We understand the need for a more efficient solution, and we’re happy to share that a feature allowing you to select multiple chats and enable the AI Assistant in bulk is currently in our pipeline and will be launched soon.

 

[agk]

we’re happy to share that a feature allowing you to select multiple chats and enable the AI Assistant in bulk is currently in our pipeline and will be launched soon.

Thankyou for your prompt response. Good to know it is in pipeline.