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AI Assistant as Team Member with Chat Assignment Rules?
- Thread starter agk
- Start date
Hello @agk,
As of now, the AI Assistant cannot be added as a team member or assigned chats through routing rules. However, in your use case, where you’d like the AI Assistant to handle messages only when you're away, you can manually enable the AI Assistant toggle from the inbox section for each individual chat.
We understand the need for a more efficient solution, and we’re happy to share that a feature allowing you to select multiple chats and enable the AI Assistant in bulk is currently in our pipeline and will be launched soon.
As of now, the AI Assistant cannot be added as a team member or assigned chats through routing rules. However, in your use case, where you’d like the AI Assistant to handle messages only when you're away, you can manually enable the AI Assistant toggle from the inbox section for each individual chat.
We understand the need for a more efficient solution, and we’re happy to share that a feature allowing you to select multiple chats and enable the AI Assistant in bulk is currently in our pipeline and will be launched soon.
agk
Member
Thankyou for your prompt response. Good to know it is in pipeline.
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