AI Assistant (in Pabbly Chatflow) keeps replying Fallback Message only

[hartamas]

The AI Assistant is setup with knowledge base (as attached PDF file).
The flow is setup.
My AI Assistant keeps replying Fallback Message only, I have no idea which part is wrong. Please assist.

 

[hartamas]

Hi Support, please reply.

 

[ArshilAhmad]

Hi @hartamas,

Please make a short screen recording showing the issue you are encountering, and also share the email address associated with your Pabbly Chatflow account.