API time-out

[Nexify]

I get a lot of API time-out errors and when I look at this forum, I am not the only one.
Please, please give us the option to allow more time than 25 seconds for tasks that need it.

 

[Soumya Tripathi]

Hello @Nexify
Kindly let us know your workflow name or ID, so that we can assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next email: "You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it."

 

[Nexify]

You have my permission to log into my Pabbly Connect account, and edit workflow (https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZlMDYzMTA0MzI1MjY1NTUzNDUxMzIi_pc)
Email address is the same as this profile (and is a Google login)

 

[Soumya Tripathi]

Hello @Nexify
Currently, we cannot increase the timeout in our system. The maximum allowed timeout in Pabbly is 25 seconds. This 25-second limit is the soft limit, which is reflected in the output message.
If a response is not received within the overall 25 seconds, the connection for that action step is closed, and the message “Response not received in 25 seconds” is displayed.
You can request this on our roadmap: https://roadmap.pabbly.com/b/Feature-Request

 

[Nexify]

I have responded to the ones that already reported that.

 

[Soumya Tripathi]

Hello @Nexify
Thank you for confirming and for proactively responding to similar reports on the roadmap.

In the meantime, if there’s anything we can help you with, feel free to let us know—we’ll be happy to assist.