API token expires

[Chappo]

Hello, I have a workflow which takes form data and places it into a google spreadsheets. Then the new data added to the spreadsheet goes into my crm(API Connected) and create a client. I keep receiving a token expires message when the workflow tries to add data to the crm (crm token expires). I am able to fix this by going on to my crm and getting the new token manually however, im curious how can i set this up so i don't need to manually get a new token each time the workflow need to run?

 

[Preeti Paryani]

Hello @Chappo,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[Chappo]

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hello @Chappo,

The token expiry is controlled by Jobber’s API, so unfortunately, we can't manage that from our end.

To solve this, you can either:

1. Add the action request on our Integration Request Board, or
2. Create a custom app in Pabbly.

 

[Chappo]

Is there some sort of way i can get the refresh token automatically using some sort of automation. Currently I need to click a link an mannually paste the code into my workflow and then everything runs fine. I'm just wondering if there is a way around this

 

[Preeti Paryani]

Hello @Chappo,

Unfortunately, it’s not possible to automatically retrieve the refresh token through automation. The authorization step requires manual intervention as part of the OAuth protocol for security reasons.