Autoresponder not sending Payment Received email

[JSJSMB Norman]

Hello Everyone,

I have a Test Form which works great, and successfully sends "Payment Received" autoresponder emails to the addresses entered in the Form's Email Recipients list.

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forms.pabbly.com

For a real-world product (an online webinar), I cloned the Test Form, updated the fields and added our client's PayPal account information to the NewPayment module.

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forms.pabbly.com

The cloned form Takes submissions, sends customers to the correct PayPal account, and records successful transactions, but so far it has not sent any "Payment Received" emails to the addresses entered in the Email Recipients list.

What am I missing here? We need the autoresponer emails to trigger a Pabbly Connect enrollment workflow.

 

[ArshilAhmad]

HI @JSJSMB Norman,

Could you please share the Workflow URL where you are encountering this issue?

 

[JSJSMB Norman]

Here it is:

Pabbly

connect.pabbly.com

 

[ArshilAhmad]

Please set up your Email Parser again and reconnect it with the email address from which you want to capture emails, and see if that resolves the issue.