• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

  • Due to Diwali and Bhai Dooj celebrations, our team will have limited availability. While we’ll continue to monitor threads, responses may be slightly delayed. Normal operations will resume on Friday, 24th October 2025.

How to remove Pabbly Owner email address and Login Button from Autoresponder Email

Hello Everyone,

Now that Autoresponder emails are working for this instructor, I'm back with another question.

Apparently the Payment Recd notification displays a [email protected] address on the Product Name field.
RemoveJedsEmail01.png



This confused Iole (the instructor), who talked to Jed Schwartz (my boss), who now wants his email removed from the Payment Recd notifications. Jed would prefer each class payment notification to show the instructior's email, but he is fine with only removing his email.

Also, I received a second email about hiding/removing the "Login to your account here" button. The instructor (who is our customer and does not have a Pabbly account) clicked the Login button expecting to go her JSJSMB web page, and got an error going to Pabbly Form Builder. It's great that Pabbly Form builder lets us send a payment notification to our customers, but the payment notification should not give non-admins a button to log into Pabbly Form Builder.


I checked the "Email To Admin When Payment Is Received From User" settings, but there does not seem to be a control for removing the Account Owner's email address. Unlike the "+" control for the Subject, the Message has no "+" or other control for adjusting what fields appear on the Payment Details table.
EmailAdminPaymtRecd01.png



Please show me how to remove the Login button and the [email protected] email from the Product Name field in the Payment Recd email.
 
Last edited:

ArshilAhmad

Well-known member
Staff member
Our technical team has informed us that the email prefix is added as a reference for internal record-keeping, so it cannot be removed from the product name. Additionally, it’s not possible to remove the Login button at this time.
 

ArshilAhmad

Well-known member
Staff member
Changing the email address will also update the email address associated with your Pabbly account. Would you like us to proceed with this change?
 
I am very confused.
Please explain the reply from [email protected].

I just received this from my Boss:
===
From: <[email protected]>
Date: Thu, Oct 16, 2025 at 1:34 AM
Subject: Re: Change of contact email
To: <[email protected]>

Hey there,

Thanks for contacting us.

As per our policy, it is not possible to change the email associated with any plan.

1760641256903.png

I hope the above information helps.

Feel free to reach out to us in case of any further queries.


Thanks & Regards,
Soumya Tripathi
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support
===
 

ArshilAhmad

Well-known member
Staff member
Apologies for the confusion. Please include a link to this thread in your email and mention the reason for the change in your email address so our team can proceed with the request.
 
Top