Avoid error email

[wowmatt]

Hi

I have a workflow that adds a new subscriber to Sendinblue, however if they already exist on Sendinblue Pabbly emails me to tell me there is an error with the workflow. However this issue is fine if they already exist.

Is there a way to avoid it thinking this means its failed?

Thanks.

 

[Pabbly]

Unfortunately, we cannot change that as it is based on the response code being sent from Sendinblue's end.

As a workaround, you can use one more step that check whether an email address already exist or not -

 

[Fagun Shah]

Unfortunately, we cannot change that as it is based on the response code being sent from Sendinblue's end.

As a workaround, you can use one more step that check whether an email address already exist or not -

View attachment 2944

This will still give you a partial error.

 

[wowmatt]

Unfortunately, we cannot change that as it is based on the response code being sent from Sendinblue's end.

As a workaround, you can use one more step that check whether an email address already exist or not -

View attachment 2944

Yeah I did think about trying to set this up but as Fagun mentioned I believe this would give a partial error anyway when it fails to find the contact? So not actually any better off? :-/

Maybe it would be good to have a toggle to switch off failure notifications for certain steps? Or automations?

 

[Pabblymember11]

Hey @wowmatt

We do understand your concern and also passed this feedback to the product team. Hopefully, in the future, you will be getting an option for the same.