Basecamp OAuth token Validity

[mjm]

Our Basecamp OAuth token is getting expired almost every week. Is there a way to increase the validity?

 

[Pabblymember11]

Hey @mjm

Kindly make a new connection and try again.

 

[mjm]

If we add a new connection, what will happen to existing workflows? Will have to change them one by one with the new connection?

 

[Pabblymember11]

If we add a new connection, what will happen to existing workflows? Will have to change them one by one with the new connection?

If your other workflows with the same connection are still not working then we prefer adding one for the desired action step.

 

[mjm]

This is still an issue. Even with the new basecamp connection, the token validity is only a week.

 

[Pabblymember11]

Hey @mjm

As we can see from the API documentation of Basecamp, we can see the token validity is for 2 weeks.

But, we have made some changes from our end and the issue has been rectified as a result of the modifications we have made, according to our verification.

To make sure that everything is operating as planned, we do advise you to reconnect the action step.

 

[mjm]

I reconnected the connection from the CONNECTIONS tab. Will that do?

 

[Pabblymember11]

I reconnected the connection from the CONNECTIONS tab. Will that do?

Yes, we recommend you make a new connection in the action step once and then try again.

 

[gwise3004]

Hi, I'm having this same problem with oauth becoming disconnected every few weeks. I basically get the error message from Pebbly and then have to make a new connection every time. Is this a known issue or anything I can do differently?

 

[Pabblymember11]

Could you please check your most recent connection and give it another shot?

 

[gwise3004]

Yes. That's on another form I don't use as much, so I did need to update that one as well. However, there's a regular interval of I think 2 weeks the token expires. I don't know until someone fills out our form and it tries to access Basecamp, but as you can see from the amount of connections I've had to make, this has been an ongoing issue with the token staying active. Thanks for your help!

 

[Pabblymember11]

Could you please establish a new connection and verify it after a while to ensure it doesn't expire?

We've conducted tests on our end, and if we encounter the same issue, our integration team will promptly investigate and address it.