big issues with Facebook leadform, date formatter and google sheets

[Witali]

Hello,
On May 1st, almost all of our workflows (around 50) that used a Facebook lead form as a trigger suddenly stopped working — the Date Formatter no longer worked and wasn’t able to read the date from Facebook. So we entered today’s date manually. Now the workflow "works," but only "null" values are being sent to Google Sheets, and only the manually entered data appears in the sheet - no "red" fields. Apparently, no data is coming through to the Date Formatter or Google Sheets anymore. After the form, there’s an API call — strangely, that one still works.
What could be the cause? What can we do?

 

[Witali]

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hello @Witali,

We have escalated the issue to our technical team for review. Kindly allow us some time and we will get back to you with the updates as we hear some.

 

[Preeti Paryani]

Hello @Witali,

Upon checking, we noticed that the step where you encountered the error has been removed. As a result, we are unable to trace back the issue.

Also, note that the deleted step's response seems to be mapped to the next step, which may cause some issues.

Could you please add the same step again in a dummy workflow and share it with us? This will help us better understand the cause and assist you further.

 

[Witali]

this workflow have the problem with date formatter and google sheet do not works because of that: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzMjA0MzU1MjZmNTUzMjUxMzEi_pc
here is recently happened this error
SMTP sends empty data - the same issue like with google sheets of we modify the date formatter.
i think the Problem is with facebook-data, that will not transport the data to the next step, manually i get all the data and can send this Data via Smtp and to google sheets (if i click on "Save & Send Test")

 

[ArshilAhmad]

Please allow us some time to look into this concern. We will get back to you shortly.