Hello, when a signing document is completed in BunnyDoc, probably is able to capture all of the API data sent over from bunny doc except for the "Masked" data. Because of this, all the "masked" Fields are blank and do not show any values. I contacted bunny doc regarding this and they said everything is being sent on their side including the values for the masked fields. They told me to reach out to Pabbly for a solution to the fact that those"masked" Fields are blank.
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BunnyDoc Masked fields not being captured via API
- Thread starter lannmann1
- Start date
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Hello @lannmann1,
Could you kindly share the API key you used when setting up your connection with BunnyDoc? This will help our team investigate the issue more effectively.
Could you kindly share the API key you used when setting up your connection with BunnyDoc? This will help our team investigate the issue more effectively.
It won't show me the API Key. Id have to make a new one
Hello @lannmann1,
Could you please create a new API key, set up the connection again, and capture a response? Kindly share the API key with us so we can investigate the issue further.
Thank you for your cooperation!
Could you please create a new API key, set up the connection again, and capture a response? Kindly share the API key with us so we can investigate the issue further.
Thank you for your cooperation!
Hello @lannmann1,
Thank you for reaching out and sharing the details of the issue.
From our investigation so far, it appears that the masked fields in the response aren’t returning values in Pabbly Connect. While the BunnyDoc team has confirmed that they are sending the data from their end, the issue persists.
To further test and identify the root cause, we attempted to replicate the issue using Postman. However, we encountered a limitation on BunnyDoc’s end, where the webhook limit of five has already been exceeded. Due to this restriction, we were unable to proceed with testing.
To move forward, we kindly request you to contact the BunnyDoc team regarding this limitation and the masked fields issue. Since BunnyDoc is their application, they are best equipped to assist and provide clarity on this matter. Please include us in the CC of your communication so we can stay updated and collaborate with their team to ensure the issue is resolved efficiently.
We appreciate your understanding and cooperation. Let us know if there’s anything else we can assist you with!
Thank you for reaching out and sharing the details of the issue.
From our investigation so far, it appears that the masked fields in the response aren’t returning values in Pabbly Connect. While the BunnyDoc team has confirmed that they are sending the data from their end, the issue persists.
To further test and identify the root cause, we attempted to replicate the issue using Postman. However, we encountered a limitation on BunnyDoc’s end, where the webhook limit of five has already been exceeded. Due to this restriction, we were unable to proceed with testing.
To move forward, we kindly request you to contact the BunnyDoc team regarding this limitation and the masked fields issue. Since BunnyDoc is their application, they are best equipped to assist and provide clarity on this matter. Please include us in the CC of your communication so we can stay updated and collaborate with their team to ensure the issue is resolved efficiently.
We appreciate your understanding and cooperation. Let us know if there’s anything else we can assist you with!
I included the [email protected] in the cc because i didn't see another email. Is there a better email I can include in a CC with bunny doc's email?
You can include this email in CC: [email protected]
I believe this ticket has been closed, however the problem persists. The masked API that the sender inputs into the documents still isn't being captured by Pabbly. So if you write notes into the document that you don't want the signer to see, because they are your notes to remember the interaction, Pabbly still isn't picking this information up. It only picks up the masked data that the signer inputs.
Our team has responded to your concern over the ticket ID #113517.
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