Can you please help us find out where there could be a potential glitch or bug in our workflow?

[AnnaLauraHr]

Your Task History ID

https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0MzU1MjZmNTUzMjUxMzAi_pc

We have a connection that asks the system to fetch 1-3 star reviews and create a salesforce ticket for each of these reviews.
We are getting duplicate tickets for reviews that have already been reported to salesforce.

They are coming from multiple workflows, could you please take a look?

https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMzA0MzU1MjZmNTUzMjUxMzAi_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNDA0MzE1MjZhNTUzZDUxMzEi_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNDA0MzE1MjZhNTUzNzUxMzci_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNDA0MzE1MjY5NTUzZDUxM2Ei_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNDA0MzE1MjZhNTUzNjUxM2Ei_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMjA0Mzc1MjY0NTUzNjUxMzIi_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNDA0MzM1MjY0NTUzMzUxM2Ii_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNTA0MzQ1MjZkNTUzMjUxMzQi_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzNDA0MzM1MjY1NTUzMDUxMzUi_pc
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZhMDYzMjA0Mzc1MjZhNTUzMTUxM2Ei_pc

 

[ArshilAhmad]

'GBP: Fetch Review' action step fetches all the reviews, not necessarily only the new ones. It will fetch reviews without differentiating between already fetched reviews and new reviews.

If you want to update records in Salesforce with only new or unique reviews, you can set up your workflow in this manner: use 'GBP: New Review' as your trigger step, which will fetch only the newly posted reviews, and 'Salesforce: Update Record' as your action step,