• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Catching Webhook to then search contact in Zoho CRM not working

greco26

Member
Hi,

I am catching a Webhook and then taking the email address out of the Webhook data then doing a Zoho CRM search contact by email. I captured the Webhook data and mapped the email field from the Webhook as the contact email search field for Zoho CRM. I press Save and Sent Test Request and Zoho returns everything as expected. However, when the who automation process is enabled and a live Webhook is sent, Pabbly doesn't successfully fetch the Zoho record. Can you advise what I may be doing wrong? The 'Capture Webook data' is the exact same way the live web hooks are coming in so I can't see how it's the source. Thanks,
1681843879273.png
 

ArshilAhmad

Moderator
Staff member
Hey @greco26,

Please share your workflow with us at the provided email address so that we can gain a better understanding of your issue.
Email: [email protected]
Also, remember to revoke access once your query has been resolved.

Attaching a video for your reference:

 
Top