Replied Chatflow and AI Assistant integration (context)

[Anishek]

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Hi Pabbly Chatflow team,

So, I have created a flow for lead qualification, as soon as a new lead comes from our ads,
we collect their basic information and it's working alright.

Now at the same time, we have built an AI Assistant or agent or bot, that basically
is active 24/7 to answer all other questions and assist our leads. And the agent is also
working alright.

So, the problem is that, as soon as the chat flow qualification questions ends and the
lead has provided all the information. And if the lead decides to continue the conversation
and asks a normal question, like the fees of a course, the AI Assistant again asks which course
are you interested in? But the person or lead has just answered the same question a
minute ago in chatflow, in above conversation.

It seems as if there is no contextual window on continuity in the conversation.
Why is that and how can I solve this problem?

Really looking forward to your answers.

Regards
Anishek

 

[Preeti Paryani]

Hi @Anishek,

Thank you for explaining the scenario.

To better understand the exact scenario, could you please share:

• The flow you have created.
• A chat example (screenshots or chat transcript) where you observed this behaviour.

We look forward to your response.