Checkout customizer reset all single products plans

[DanielN]

All single product plans got reset today. Multiplan has our design but single plan design is now gone. How is that possible?

 

[Vipin Mishra]

Hello There!

We would like to inform you that we have escalated your query to our concern team, we will update you with the resolution ASAP.

Regards,
Vipin Mishra

 

[DanielN]

Now some of the multiplans has lost their styling and custom fields!!!! What are you doing? you cant just change stuff. Our products cant be used without the info in custom fields.

 

[DanielN]

Ok, i spend 1 hour creating a new template for our plans. I then copy the template to another plan and now it's gone again... wtf! It didnt get cloned to the other product and styling was not saved. So now im back to square one.

 

[Vipin Mishra]

Hello Daniel,

Sorry For the Inconvenience.

We would like to schedule a call with you or your team so that we can understand your issue and assist you better.

So we request you to please indicate your preferred time.

Our team will be available from 10:00 am to 6:00 pm IST.

Regards,
Vipin

 

[DanielN]

Hello Daniel,

Sorry For the Inconvenience.

We would like to schedule a call with you or your team so that we can understand your issue and assist you better.

So we request you to please indicate your preferred time.

Our team will be available from 10:00 am to 6:00 pm IST.

Regards,
Vipin

I now have two issues left. I write you a private message.

 

[Vipin Mishra]

Hello Daniel,

We have escalated your query of Private Discussion to our concerned team,, we will update you with the resolution ASAP.

Regards,
Vipin Mishra