Client must be authenticated to access this resource - status code 401 on Jira Service Management

[Helen Dang]

Hi everyone,

I'm facing a issue related to create a customer request on Jira Service Management.

I can't create a new request although I create many requests successfully before. The error is Client must be authenticated to access this resource - status code 401

I tried to connect to my service desk by servicedesk id. However, there are no response.

Please advice. Thank you so much

 

[Pabblymember11]

Hey @Helen Dang

We have made some changes from our end in the integration, it should now work for you accordingly.

 

[Helen Dang]

Thank you for your kindly support. The issue is resolved.