Connect is setup for Multiple emails for Microsoft 365 but it's not working as intended

[perfectportals]

Your Workflow URL

https://connect.pabbly.com/workflow/share/CEBSYFIFB2RWHARuAVJUcw8bVlJXDlExVUwAEgMMUChSH1MGVxZdNwBMV3VQC1MyAksEblQIUWsLH1VRAFYCcQAOUkBUV1ErWxYCMVAZXW4IVlJ6UjM#

Your Task History ID

IjU3NjUwNTZiMDYzMTA0MzY1MjZjNTUzZDUxM2Ii_pc#

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Last week you helped me get the workflow correct for doing a delay for Microsoft 365 emails. However, now that it is set up for multiples it seems to be having an issue when only one email address is present. I have attached a screen shot of the error message. I need it to work whether there is 1 or more email addresses.

 

[Preeti Paryani]

Hello @perfectportals,

Thank you for reaching out to us.

As per your current setup, the configuration is static — the system doesn’t differentiate whether one or multiple email addresses are received from the trigger. To handle both cases dynamically, we recommend adding an OpenAI step. Pass the email string to OpenAI and instruct it to extract and format the emails as required for the Microsoft 365 action (as explained in the help text).

This will allow the workflow to function correctly whether there is one or multiple email addresses. Please give it a try and let us know how it goes.