Connection problems

[Tünde]

Connectionfauts​

Hi @Tünde,

Could you please share the Workflow URL in which you have this concern?

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[Tünde]

Hello dear supporting member

I have the following problem:
I am using Facebook lead form, Pabbly, clicksend and google spreadsheet.
4 leads have been generated.
3 were reported via sms to customer and me, 2 of them were filed in google spreadsheets, but all four are filed in the lead form of the customer's Facebook page.
Question, why weren't ALL reported cleanly by sms, entered in Google Spreadsheet.

Where can I find the error ?

Kind regards
Tünde

And: Why dint't have my customer access to the google spreadsheet ?


Here is the link to my workflow https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTY4MDYzMzA0MzY1MjZkNTUzNjUxMzUi_pc
Bächli Fashion Gutscheine

 

[ArshilAhmad]

Based on your Task History, we can see that before the first execution of your workflow, you had set up only 2 steps in your workflow: Facebook and Gmail. Therefore, you received a lead, and an email was sent to that lead through Gmail.

Before the second execution, you had set up 3 steps: Facebook, Gmail, and ClickSend. So, an email and SMS were sent to your lead.

Before the 3rd and 4th executions, you had set up Facebook, Gmail, ClickSend, and Google Sheets steps. Therefore, an email and SMS were sent to your lead, and also the details were saved in Google Sheets.

google_screen_recording_2024-02-15T19-49_16.668Z.webm

drive.google.com

Going forward, all your Facebook leads will receive an email, an SMS, and their details will be saved in your Google Sheets, unless you remove those steps from your workflow.
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And: Why dint't have my customer access to the google spreadsheet ?

Could you please elaborate a bit more on which sheet you are referring to?

Do you want your Facebook Leads to have access to this sheet?