Create Google contact error 400

[sampaht]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzMDA0MzY1MjZkNTUzMDUxMzEi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

create google contact action get this response:
error code:
400
error message:
Invalid JSON payload received. Unknown name "": Root element must be a message.
error status:
INVALID_ARGUMENT

 

[Preeti Paryani]

Hello @sampaht,

Could you please try performing the action by selecting a gender from the dropdown under the Gender field and confirm if it works?

 

[sampaht]

change it to drop down still make it error 400

 

[anushkasahu]

Hello @sampaht,

After carefully reviewing your workflow, we found that the error was caused by the date and month input fields. Specifically, Google Contacts does not accept a leading zero in the month field.

We have added two Text Formatter steps to remove the leading zero before sending the data.

After this adjustment, everything is working perfectly.
Please test it on your end and let us know if it works as expected. Also, we would really appreciate it if you could rate our support agent using the link in the signature below.

 

[anushkasahu]

Hello @sampaht,

After carefully reviewing your workflow, we found that the error was caused by the date and month input fields. Specifically, Google Contacts does not accept a leading zero in the month field.

We have added two Text Formatter steps to remove the leading zero before sending the data.

After this adjustment, everything is working perfectly.
Please test it on your end and let us know if it works as expected. Also, we would really appreciate it if you could rate our support agent using the link in the signature below.

 

[sampaht]

Thanks. Now it is working. Even with gender from event0.

 

[anushkasahu]

Thanks for the update and for filling the feedback form. For now, we are closing this thread and if you encounter any issue in future, please feel free to reach out to us.

 

[sampaht]

I created follow up workflow https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzMTA0MzQ1MjY1NTUzNjUxMzEi_pc
But I cannot test the update google contact.
The format is same, content sent from this workflow and follow up workflow is same. One to create contact, and one to update contact.

1. There is possibility contact will have more than 1 phone number, and more than 1 email address. How to translate it to update google contact action?
2. Where is field [salutation]?
3. How to update custom fields if it is not always exist? I have 2 custom field, UID and gender (as a custom field, not Google standard field). Gender is not always sent, may be blank. If blank do not update gender.

 

[ArshilAhmad]

I created follow up workflow https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzMTA0MzQ1MjY1NTUzNjUxMzEi_pc
But I cannot test the update google contact.
The format is same, content sent from this workflow and follow up workflow is same. One to create contact, and one to update contact.

1. There is possibility contact will have more than 1 phone number, and more than 1 email address. How to translate it to update google contact action?

If there are two or more email addresses or phone numbers, you need to pass them in a comma-separated format, as shown in the help text.

2. Where is field [salutation]?

Are you referring to the 'Prefix' field being missing in the 'Update Contact' action step?

3. How to update custom fields if it is not always exist? I have 2 custom field, UID and gender (as a custom field, not Google standard field). Gender is not always sent, may be blank. If blank do not update gender.

You can map values to both fields. If data is provided during automation, the fields will be updated; otherwise, they will remain unchanged.

You might want to check this workflow if you are looking to create/update contact in Google Contacts.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[sampaht]

Hi, this workflow run well in test.
But in real use, it get errors at google contact action. can you check history:
IjU3NjUwNTZiMDYzZTA0MzA1MjZiNTUzNDUxMzc1MTY0NTQzNTBmMzki_pc
IjU3NjUwNTZiMDYzZTA0MzM1MjY4NTUzYzUxMzc1MTY2NTQzNDBmMzci_pc
IjU3NjUwNTZiMDYzZTA0MzM1MjY4NTUzYzUxM2E1MTYyNTQzNjBmMzUi_pc
IjU3NjUwNTZiMDYzZTA0MzM1MjY4NTUzZDUxMzM1MTZhNTQzODBmMzIi_pc
IjU3NjUwNTZiMDYzZjA0MzU1MjZhNTUzMjUxMzc1MTYyNTQzOTBmMzIi_pc

 

[sampaht]

Same issue happens in this workflow

Pabbly Connect

connect.pabbly.com

only test workflow runs well, but real use case failed. Please check the history too.

 

[Preeti Paryani]

Hello @sampaht,

Thank you for sharing the workflow details.

For the workflow where you are creating the contact, please try recreating it in the Classic Builder and let us know how it performs there.

Regarding the workflow where you are updating the contact, please delete the “Update Contact” step once and add it again. Then check the workflow history to see if it runs properly. If the issue persists, try creating the same workflow in the Classic Builder as well and let us know how it goes — or simply inform us so we can look into it further.