Data values not being captured to post to Infinity

[psythe333]

When i test my google sheets to Pabbly to Infinity connection it works fine. Once I make it live it does not pass the Data Values from sheets and I keep getting an error. Any ideas on how to fix this issue?

 

[Supreme]

Hey @psythe333

We looked into your workflow's history log and it seems like you are getting missed/distorted data from your Google Sheets.

Kindly correctly map and pass the values in the Infinity action step.

 

[psythe333]

Not sure how or what to do. The data in my google spreadsheet is very basic First Name, Last Name, Phone and Email. I use the drop-down to map and what your system gives me. I dont know what else to do as I dont think I can manually type the fields:

 

[Supreme]

Hey @psythe333

Since it seems like you might have made changes in the Google Sheets with the column header, We would recommend you to re-capture the webhook response again and then map the infinity action step.

Kindly try this at your end and let us know if that works for you.

 

[psythe333]

Still doesnt want to work but I do have 3 different Gmail accounts that I flip back and forth in throughout the day, possibly something is missing with the connection. I have found a 3rd party App that allows me to do what I need to post to Pabbly manually... its fine for now

thank you guys for the help...

 

[Zel Giron]

I am trying to connect Pabbly Email Parser with Infinity, I want to capture the information from that email and create a new item in my parent folder on infinity and everything goes fine until the last step when I am trying to send the camptured information to infinity. You guys sent me an email saying that there is something wrong but I don´t understand why the connection is no happening suscessfully. I will appreciate if you can take a look at my workflow. Thanks

Pd
The error message is attached

 

[Supreme]

Hey @Zel Giron

We looked over your email, the workflow's history log and it seems like the email(Body Text) data that you captured in the workflow contains the * in it and after a few executions, the data started coming without "*" in it.

Due to which your Text formatters action steps didn't recognize the text to parser your required entities which you mapped in the infinity action step.

So, as a solution, you can use words without * while using the Text Formatter to parse the respective entities from your Body Text linked in the following screenshot.

 

[Zel Giron]

Thank you so much! It's working now