Email parser is not working anymore

[dittdesign]

Hi!
The email parser was working great yesterday, but today... nothing, and I haven't changed anything since yesterday. I don't see it triggering at all in the history. What's wrong?

 

[Pabblymember11]

Hey @dittdesign

Can you please share the workflow URL in which you have noticed such an issue? Kindly check your Email Parser trigger event once in your Gmail account whether the PC mail hook is still intact or not also the mail hook is forwarded correctly or not.

 

[dittdesign]

I hope this is the right URL: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZlMDYzNzA0MzQ1MjY1NTUzNTUxMzYi_pc
I am sending emails directly to the pabbly email parser address.

 

[Pabblymember11]

Based on the most recent entries in your workflow's history logs, it is evident that emails are being received from your email account and are subsequently forwarded to your Gmail action step.

 

[dittdesign]

Your screenshot shows the last, successful workflow almost 9 hours ago. Try sending email to the email parser now. Nothing happens.

 

[dittdesign]

Hmmm… now it suddenly started working again?!?! After testing 20+ times with no luck.

 

[dittdesign]

I think the problem is the emails I am sending from my phone. I receive the emails on other email addresses, but not pabbly. On computer it works fine. So strange.

 

[dittdesign]

So when I forward an email from my phone, it automatically added a bcc. When I removed the bcc the pabbly email parser seems to work every time

 

[Pabblymember11]

I think the problem is the emails I am sending from my phone. I receive the emails on other email addresses, but not pabbly. On computer it works fine. So strange.

We conducted a test using a mobile phone, sending an email with the BCC field, and found that the email parser correctly forwarded the email to the workflow.