Existing WhatsApp Business number shows Ineligible during Chatflow Coexistence setup
Status: Open · Asked by Thameena Thameena on · 0 views
Hello Pabbly Support,
I am trying to connect my existing WhatsApp Business app number to Pabbly Chatflow using WhatsApp Connect (Coexistence).
I selected:
A number currently active on the WhatsApp Business app.
Connect without a catalog.
During Meta onboarding, my number appears as “Ineligible” with the message: “This number can’t be shared with this app.”
My Android app is WhatsApp Business, version 2.26.41.77. Repeating the setup produces the same error.
Please check the eligibility and onboarding issue and advise how to connect this number while retaining the WhatsApp Business app and existing chats. I do not want to delete my WhatsApp account.
My goal is to send an introduction and 4–5 documents automatically to new Meta leads.
Please provide a secure private channel if you need account details.