Facebook ads insights isn't getting all data

[benjaminshuu]

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Hi, the action sometimes doesn't give me a full list of the campaigns. sometimes it misses out on adsets or ads (in other workflows)

I have 3 campaigns running.
1 campaign started from 7 oct 2025
2 campaigns started from 10 oct 2025.

The moment those 2 campaign started, the 1st campaign no longer gets pulled by the Facebook ads insights.

The one listed "kyle" isn't being pulled.

As you can see in my sheets. Notice 10-10 it's there, but 10-11 it's no longer there.

 

[Himesh]

Hi, the action sometimes doesn't give me a full list of the campaigns. sometimes it misses out on adsets or ads (in other workflows)

I have 3 campaigns running.
1 campaign started from 7 oct 2025
2 campaigns started from 10 oct 2025.

The moment those 2 campaign started, the 1st campaign no longer gets pulled by the Facebook ads insights.
View attachment 61317
The one listed "kyle" isn't being pulled.

As you can see in my sheets. Notice 10-10 it's there, but 10-11 it's no longer there.
View attachment 61318

watch below video this might help you out. If it's still not work, you can share task history Id here so that pabbly team will help you out.

FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

 

[benjaminshuu]

watch below video this might help you out. If it's still not work, you can share task history Id here so that pabbly team will help you out.

FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

thanks for that, but not what i'm looking for.

I prefer the Pabbly team to reply.

 

[Preeti Paryani]

Hello @benjaminshuu,

Please share the workflows associated with the issue in your query, so we can have a better look at the issue and assist you with it

Hi, the action sometimes doesn't give me a full list of the campaigns. sometimes it misses out on adsets or ads (in other workflows)

I have 3 campaigns running.
1 campaign started from 7 oct 2025
2 campaigns started from 10 oct 2025.

The moment those 2 campaign started, the 1st campaign no longer gets pulled by the Facebook ads insights.

The one listed "kyle" isn't being pulled.

As you can see in my sheets. Notice 10-10 it's there, but 10-11 it's no longer there.

 

[benjaminshuu]

Hello @benjaminshuu,

Please share the workflows associated with the issue in your query, so we can have a better look at the issue and assist you with it

IjU3NjYwNTY0MDYzNjA0MzM1MjZjNTUzYzUxMzQi_pc

 

[Preeti Paryani]

Hello @benjaminshuu,

Thank you for sharing the workflow details. Upon checking your workflow, we noticed that in the “Get Ad Account Insights” action, a filter has been applied to fetch details only from campaigns where the name does not contain “Kyle.”

Due to this condition, the campaign name including “Kyle” is being excluded from the data fetched by the workflow. Please refer to the attached images for a clearer understanding of the applied filter and its impact.

 

[benjaminshuu]

Hello @benjaminshuu,

Thank you for sharing the workflow details. Upon checking your workflow, we noticed that in the “Get Ad Account Insights” action, a filter has been applied to fetch details only from campaigns where the name does not contain “Kyle.”

Due to this condition, the campaign name including “Kyle” is being excluded from the data fetched by the workflow. Please refer to the attached images for a clearer understanding of the applied filter and its impact.

View attachment 61386

yes, that's what did after. I'm currently doing it manually, i run CONTAIN and NOT_CONTAIN
so i can get both now.

if you remove that, you'll see what i'm saying

 

[benjaminshuu]

So, if you understand what my point, is that I don't want to manually run CONTAIN and NOT_CONTAIN because if i don't use those fields, i should get both.

 

[Preeti Paryani]

Thanks for sharing the update, @benjaminshuu.

When we tested your workflow without applying any filter to exclude campaigns containing “Kyle,” we were able to retrieve data for all campaigns. However, when checking the insights specifically for yesterday, no data appeared for the campaign named “Kyle.” This likely happened because there were no clicks or activity recorded for that campaign on that date.

When we fetched insights for a longer date range (monthly), the “Kyle” campaign data appeared correctly. Hence, it seems the missing data is due to no insights or interactions for that particular day rather than a filtering issue. Could you please verify this once in your Facebook Ads dashboard?

 

[benjaminshuu]

Thanks for sharing the update, @benjaminshuu.

When we tested your workflow without applying any filter to exclude campaigns containing “Kyle,” we were able to retrieve data for all campaigns. However, when checking the insights specifically for yesterday, no data appeared for the campaign named “Kyle.” This likely happened because there were no clicks or activity recorded for that campaign on that date.

When we fetched insights for a longer date range (monthly), the “Kyle” campaign data appeared correctly. Hence, it seems the missing data is due to no insights or interactions for that particular day rather than a filtering issue. Could you please verify this once in your Facebook Ads dashboard?

There's an error to your explanation logic.

If there is no clicks/activity, then if I set CONTAIN + "kyle", nothing should come up.
But once I do it,

It's there.

The reason why it's there when you set it to Month is because.... if you look at my first post here, you can see that the last time the data was pulled was on 10 October.

Try to pull everything from then on, and you'll see "Kyle" campaign is missing. But if you just filter CONTAIN + Kyle, it will show up.

 

[Preeti Paryani]

Hello @benjaminshuu,

Thank you for sharing more context. Upon further checking, it appears that the level field is currently set to ad. Please change it to campaign to retrieve insights for all campaigns.

 

[benjaminshuu]

Hello @benjaminshuu,

Thank you for sharing more context. Upon further checking, it appears that the level field is currently set to ad. Please change it to campaign to retrieve insights for all campaigns.

View attachment 61421

we need ad data insights, not campaign level.