Facebook Conversions

[Mehdi rezouali]

Hi Pabbly team ,
please enable Facebook Conversions (New) integration for my account.
My account email is: [email protected]
Thanks in advance!

 

[Hrishabh.pabbly]

Hi @Mehdi rezouali,

All actions of the Facebook Conversions (New) integration are live.

Could you please elaborate on which specific action you are referring to and share a bit about your use case? If possible, kindly provide the API documentation as well so we can assist you better.

Looking forward to your response.

 

[Mehdi rezouali]

Hi @Mehdi rezouali,

All actions of the Facebook Conversions (New) integration are live.

Could you please elaborate on which specific action you are referring to and share a bit about your use case? If possible, kindly provide the API documentation as well so we can assist you better.

Looking forward to your response.

Hi Hrishabh,
Thanks for your response

The specific action I’m referring to is “Send Lead Event” under the Facebook Conversions (New) integration.

My use case:
I’m connecting Octomatic (my order management system) with Meta CRM through Pabbly Connect.
Whenever an order is confirmed inside Octomatic, I want to send that event as a “Lead” to Facebook Conversions API, using Pabbly as the middle layer.

If you need the API documentation for reference, here’s the Meta Conversions API doc:
https://developers.facebook.com/docs/marketing-api/conversions-api

Best regards,
Mehdi Rezouali

 

[Hrishabh.pabbly]

Hello @Mehdi rezouali ,

Thank you for sharing the details and your use case.

We would like to confirm that the “Send Lead Event” action is already available under the Facebook Conversions (New) integration in Pabbly Connect.

You can directly use this action to send your confirmed orders to Facebook Conversions API as Leads.

 

[Mehdi rezouali]

Hello @Mehdi rezouali ,

Thank you for sharing the details and your use case.

We would like to confirm that the “Send Lead Event” action is already available under the Facebook Conversions (New) integration in Pabbly Connect.

View attachment 61478

You can directly use this action to send your confirmed orders to Facebook Conversions API as Leads.

“Thank you for confirming. However, in my account, I still don’t see the version that includes the Access Token field.
Could you please enable the Facebook Conversions (New) integration in my workspace? The current one is missing the Access Token input.”

 

[Mehdi rezouali]

Hello @Mehdi rezouali ,

Thank you for sharing the details and your use case.

We would like to confirm that the “Send Lead Event” action is already available under the Facebook Conversions (New) integration in Pabbly Connect.

View attachment 61478

You can directly use this action to send your confirmed orders to Facebook Conversions API as Leads.

Hi team,
The problem is not the action type. In my workspace the “Facebook Conversions” action does NOT show the **Access Token** field, so I cannot send server-side events.

Please enable **Facebook Conversions (New)** for my account (the version that includes the **Access Token** input along with Pixel ID). Currently I only see the old version.

Thanks!

 

[Preeti Paryani]

Hello @Mehdi rezouali,

Thank you for sharing the screenshot. Please note that the access token is typically requested during the connection process.

However, for Facebook Conversions, the connection is OAuth-based, so you do not need to manually provide an access token. You can simply enter the Pixel ID and other required details, and the connection should work correctly.

Please let us know if you need any further assistance.

 

[chandan_78487]

hello please help me with my query also @Preeti Paryani
my pabbly automation say service is unavailable . although the same automation was working earlier please help me with t his issue . here is the link for the work flow .

Pabbly

connect.pabbly.com

 

[Hrishabh.pabbly]

Hello @chandan_78487 ,

Upon checking your workflow “CLONE - [A to B]”, we noticed that you are using Shopify (Legacy) in your setup. We suggest switching to Shopify V2, as the legacy version may cause connection or service issues.

Please update the workflow to use Shopify V2 and test the action again — it should resolve the “Service is unavailable” error.

Let us know once you’ve tried this so we can assist further if needed.

 

[chandan_78487]

@Hrishabh.pabbly
but earlier is use the shopify legacy and it was working perfect

 

[chandan_78487]

also sir the menu is completely different
for the v2

 

[Hrishabh.pabbly]

Hello @chandan_78487 ,

We understand that the Shopify (Legacy) version was working earlier, but recently, Shopify has made some API and authentication updates, which may cause older (legacy) connections to fail or show the “Service is unavailable” error.

That’s why we recommend switching to Shopify V2, which is the updated version fully compatible with Shopify’s latest API changes.

Please try updating your workflow to use Shopify V2 and test the connection again — this should resolve the issue

 

[chandan_78487]

Pabbly

connect.pabbly.com

here is the flow id . shopify V2 was not working so i sifted to legacy again . also now my product are not showing

 

[Hrishabh.pabbly]

Hello @chandan_78487 ,

Thank you for the update. Could you please let us know what specific issue you faced while using Shopify V2? This will help us understand the problem better.

We also tried adding a step in your workflow, but noticed that the customers are not fetching properly.

Please try creating a new connection with Shopify V2 once again and test it — this should help refresh the data and allow the products/customers to load correctly.

Once done, please let us know the result so we can assist you further.

 

[chandan_78487]

sir as i used legacy for lots of my automation the otpion which is provided for v2 is completly different i am not able to understand what to put where . also my product for second store are not getting fetched .

 

[chandan_78487]

Pabbly

connect.pabbly.com

sir set up new . flow iwth V2 but still its not working

 

[Hrishabh.pabbly]

Hello @chandan_78487 ,

Thank you for the update.

The error message — "[API] Invalid API key or access token (unrecognized login or wrong password)" — indicates that the Shopify store connection was not authenticated properly. This usually happens when the API credentials (store URL, access token, or permissions) used while creating the connection are incorrect or expired.

Please try the following steps:

1. Reconnect your Shopify account in Pabbly Connect using Shopify V2.
2. While connecting, make sure you are logged into the correct Shopify admin account.
3. Approve all permissions when prompted during the connection process.

After reconnecting, please test the “Create Order” action again — it should work correctly.