Hello
@rjwalkerz3sm,
Thank you for sharing the details and the Loom recording.
Upon reviewing the error message, it clearly indicates that the access token expired on
Friday, 02-Jan-26 at 08:00:00 PST. The exact error received is:
“Error validating access token: Session has expired on Friday, 02-Jan-26 08:00:00 PST. The current time is Monday, 05-Jan-26 23:58:10 PST.”
Please note that when a
System User access token is generated by following the complete documentation, it is considered
non-expiring and should not expire automatically.
👉 Refer to the below detailed video showing steps for creating a permanent access token: 👉 Here are the steps to generate a permanent access token for Facebook Ads Insights: 1. You need to create a Facebook developer app under the developers area of Facebook. Read the step by step guide for...
forum.pabbly.com
Such a token would only become invalid if
one of the following actions has occurred:
- The System User was removed or recreated in Facebook Business Manager
- Ad account access was revoked from the System User
- Required permissions (ads_read, read_insights, ads_management) were removed
- The Facebook app was deleted, restricted, or moved to another Business Manager
- The token was regenerated, which automatically invalidates the previous token
Could you please confirm whether any of the above actions were performed recently on your end?
If none of these changes were made and the token was generated exactly as per the guide, then the token should not expire on its own. Once we have your confirmation, we will be able to assist you further.
