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Facebook leads not Capturing
- Thread starter aniketb
- Start date
Hello @aniketb
We apologize for the inconvenience caused. We were experiencing issues with responses from polling-based triggers, but this issue has now been resolved.
We kindly request that you check this on your end and let us know if you are still facing any concerns. Also, please provide us with the concerned Workflow URL.
We apologize for the inconvenience caused. We were experiencing issues with responses from polling-based triggers, but this issue has now been resolved.
We kindly request that you check this on your end and let us know if you are still facing any concerns. Also, please provide us with the concerned Workflow URL.
ankit16009
Member
again facing same issue
Hello @ankit16009
As we can check the workflow seems to be working fine, refer to the attached image.
Can you please elaborate on the issue you are facing so we can look into it?
As we can check the workflow seems to be working fine, refer to the attached image.
Can you please elaborate on the issue you are facing so we can look into it?
ankit16009
Member
Same issue which is facing last time, that time problem is from your end to communicate with facebook api, now again facing same issue, i receive blank leads with any data, (screenshot attached please solve it, ) i raise the issue 5 days before
Hello @ankit16009
We found that the "Facebook Lead Ads: New Lead Instant" step in Facebook is returning an "Invalid Access Token" error. This usually happens if your Facebook connection has expired, often due to a password change or a security update from Facebook. Due to which the subsequent step doesn't received the mapped details and the mail are sent without the subject and required details.
Please update or create a new Facebook connection and let us know if the issue persists.
We found that the "Facebook Lead Ads: New Lead Instant" step in Facebook is returning an "Invalid Access Token" error. This usually happens if your Facebook connection has expired, often due to a password change or a security update from Facebook. Due to which the subsequent step doesn't received the mapped details and the mail are sent without the subject and required details.
Please update or create a new Facebook connection and let us know if the issue persists.
