Facebook Page — "Send a private reply" when a "comment" -- is not working

[deepak9780097800]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZjMDYzNzA0MzI1MjZkNTUzNzUxMzQi_pc

Your Task History ID

IjU3NjUwNTY1MDYzZjA0MzE1MjZkNTUzMTUxMzY1MTYyNTQzMTBmMzki_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I checked my flow with 2-3 (videos and form discussions)

Reply to a comment is working well, but "Send a private reply" is not working

Can you check it ?

 

[ArshilAhmad]

Hi @deepak9780097800,

The error you are encountering occurs either when the customer has blocked your page or when you're trying to reply to an interaction that is more than 7 days old.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[deepak9780097800]

Could you please ensure that the comments are reviewed before replying?
Our replies are being generated automatically as soon as a comment comes in. I mentioned earlier that replying to a comment is working well. and triggering immediately.

What you’re suggesting would imply that customers are commenting and then blocking us, which is not the case.
Also, I want to clarify that I am able to reply to comments manually as well.

 

[Preeti Paryani]

Hi,

Thank you for reaching out and for the clarification.

While testing the action from our end, we observed that the fake or spam comments were already being deleted, which is why we were unable to review them further. To investigate this properly, we would need a comment ID associated with a spam/fake comment.

Going forward, when you receive such a comment, we kindly request you to keep it in place temporarily and share either:

• The comment ID, or
• The task history ID where the comment is captured

This will allow us to test the reply action on that specific comment and assist you more accurately.

Please let us know once you have these details, and we’ll take it forward from there.

 

[deepak9780097800]

You can try to observe this task ID

IjU3NjUwNTY1MDYzZjA0MzI1MjZlNTUzMDUxMzU1MTYwNTQzNjBmMzAi_pc

 

[Preeti Paryani]

Hey @deepak9780097800,

Could you please share the specific Facebook page URL so we can better look into the issue?

 

[deepak9780097800]

Facebook Page: https://www.facebook.com/vipnumbershop

I changed the flow for other intents
but I need to set it for the "SPAM-Fake" route in my workflow...
Please check it.

 

[Preeti Paryani]

Hey @deepak9780097800,

The action is working fine in automation.

Task History ID - IjU3NjUwNTY0MDYzNjA0MzU1MjY0NTUzNTUxMzc1MTY0NTQzODBmMzgi_pc